San Francisco Proper

"This hotel is perfect except for the location. Customer service is second to known, friendly faces connected to attentive staff from the valet to housekeeping. This hotel creates a level of approachable luxury that is perfect. And the restaurants and rooftop bar make the perfect place to start or end your night. The only downside I can even say about this hotel is if you aren't used to a major metropolitan area you may feel some type of way about the street it's on and it's occupants. Personally, it didn't make it not worth it for me."

"i checked in 2/23/24 at 7:30pm for one night with my boyfriend to celebrate my birthday. we left our car with the valet (attendant said it would be $75) 1. upon check-in they tried to charge me $614, meaning i’d be paying again for the night i already paid for. 2. shortly after being shown our rooms, we went for a walk and abruptly turned around after seeing the dire circumstances surrounding the hotel. when we returned, our room was locked from the inside, which made us late to our reservation, as we had to wait for the engineer to come and manually open the door. 3. upon check out the valet returned my car with a huge scratch on the rear right door. they did not inform me of the scratch. i was directed to Stefen Navarro, Senior Guest Service Manager. he assured me that my car would be taken care of and tried to rush me off the property. he also confirmed that he would be returning my valet fee, which was originally misquoted by the valet attendant and actually a total charge of $91.13. that still has not been returned after 1.5 weeks. writing this in the hopes that they right their wrong. i truly did not deserve that, i came to this business because i loved how beautiful the decor was and was so excited to spend my birthday here. they wasted my time, money, and treated me pretty awfully as someone supporting their business."

"Wow the service and amenities were top notch. It was my first time at a Proper Hotel and now I'm a big fan. Minus the ridiculous price tag for the bill, and everything was worth it though. From the rooftop bar with a beautiful view of SF downtown to all the paintings and designs of the lobby and breakfast area. Oh they also had a nice gym set up and coffee & tea daily. Not the best location in terms of area for the hotel with neighborhood but I guess that's why they provide drop offs for guests and charge you a service fee. Super friendly staff and they gave you treats the first day. Overall 10/10"

"Overall, our stay was wonderful. The staff were attentive and helpful, the restaurants exceeded our expectations, and the room was spacious and comfortable. However, once you step outside the hotel you’re slapped in the face with SF/CA political ideologies. I can’t even put into words how upside down this city is, especially the area around surrounding the Hotel. Solution: Lyft to and from the entrance of the hotel."

"We came here to celebrate our wedding and everything was perfect. We were welcome by the staff, and everyone is extremely friendly. We loved the eclectic decor, the quality of the food and drinks, the cleanliness of everything. Our photos are stunning, our guests happy. The only downsides are the parking situation (most people don't want to pay this much for valet), and the neighborhood is definitely not great. But it was walking distance from city hall, and we even got a ride there. We will recommend the place to anyone as a lovely downtown oasis that will meet all your needs... and recommend that people stay in the hotel. :)"