Quest Diagnostics

"Terrible Terrible Customer service!! I wish i could give 0 Stars to this pathetic lab... don't waste your time here... blood works takes 30-45 minutes per patient, TOO BAD!!"

"It's a small room at the back of Safeway but it does have two lab rooms, a rest room and an OK waiting area. The most complaints were about the check-in system. To me, it is a better approach then asking the tech double as a receptionist but YOU NEED TO check-in using that tablet as soon as you arrive. Unfortunately, it was not *CLEARLY* advertised but it seems people are eager to help later comers with the process. I was a walk-in, right after the first appointment slot but the gentleman came in 5 minutes after me was not so lucky. The appointment is 10 minutes per slot and the backlog grew quickly when there is only one tech working. I have no complaint about the phlebotomist -- she is professional and courteous. We did spend 5+ minutes, typing in the procedures I needed and printing labels for the vials -- this is definitely an area that can be improved if Quest really aims to hit one patient processed in 10 minutes. The lab room is not bigger than a 10*8 bathroom and the tech is so busy I suspect she can even step out for a break other than leading in the next patient. Again, make sure you check in and preferably make an appointment. Although it has two lab rooms but there was only one tech opening up the shop at 06:30 and the backlog can grow quickly. The appointment slot is 10 minutes but realistically, 15 minutes is probably needed per patient. The pressure on the single working tech is enormous, me thinkth..."

"Horrible experience! Absolutely clueless on how to print. I made an appointment. The lady could not figure out how to print the lab I emailed her. If you can’t use technology, why offer that as an option? Just say you need the physical form, so instead I missed my appointment slot and had to be taken as a walk-in. Waited 2 hours just for her to tell me she can’t take me as a walk-in"

"Very poor appointment management system. I came in on time and waited and didn’t realize I have to check in on the tab. 5 mins later I got up to check in and the system couldn’t find my appointment. Teresa , the nurse conducting all tests said I was late and and my appointment is cancelled. I was now a stand by and there were so many ppl waiting that they couldn’t take standby’s. I wasted an hour. The same day morning I had walked in as well. Teresa made me wait an hour saying she might be able to take me in as a stand by but in the end refused to take me in as she had to close the lab."

"Terrible time management by the staff. Simple blood draws were taking 20-30mins per guest when at other locations it's 2min max. Took 1 walk in over the span of 3 hours of waiting. Total guests that came in were 8. 8 people in 3 hours is pathetic."