Build-A-Bear,

66 W Towne Mall Space PK40, Madison, WI 53719, United States

"We were fortunate enough to work with Melissa. It was a long weekend of celebrating our 2-year-old son. Grandma drove back from Florida to be with us and she, my wife, and I arrived within 10 minutes of closing and she had 2 or 3 children ahead of us. In between working with the other families, she greeted us and our son with high, positive energy, and gave him the cute paper hat/crown while we waited our turn. She showed no signs of fatigue or impatience - I feel like if it were anywhere else they'd tell you "sorry we're closed" or "we won't be able to get to you today, our hours tomorrow are..." NOT Melissa! :) I hope Build-A-Bear corporate sees this to know that she is one of their best hires. Speaking for myself, I was a bit wound up and stressed (don't ask why - mom and grandma do all the heavy lifting) but Melissa's positive attitude and willingness to stay late to create such an awesome experience for our son meant so much to us and relieved the tension I was feeling. If you come here, it doesn't hurt to ask if Melissa working :)"

"The place is awesome!!! I took my kids there and had the greatest experience."

"Everyone was friendly here and the selections were good! However, I left feeling very disappointed at the sales tactics at this Build-a-Bear kiosk. The sales associate (who happened to be the kiosk owner) directs her up-sells to the kids, and then they turn to the parents after handing things to the kids and advertising each thing to ask final permission from the parent. For instance (paraphrasing:) "Here is the heart beat you can add, it actually beats!! Mom?" And then I have to ask "How much?" and take them out of the kids hands to give back. Over and over. I came in very open with her about our limitations, and I would have felt far more respected if she discussed the up-sells with us first and then pursued the kids. I reminded her several times, but I felt like her sales tactics were relentless, and it was a frustrating (and expensive) experience."

"The voice things are absolutely junk you can't hear them after they're inside the bear iam sad struck that they don't have anything louder than a whisper. They won't do refunds west madison is a joke"

"The Build-A-Bear experience is not NEARLY the same as it is at other places. This is simply just a kiosk. Not a store. You don't create a birth certificate, or go to any of the stations to “bathe” or “get the dressed* with the kiddos to make it fun. Really disappointing."