Verizon 620 Industrial Drive, Sparta, WI 54656

"I wouldn't recommend anyone going there I switched from US Cellular to come over to Verizon however I was lied to I got a phone that is a piece of garbage and I don't see why I have to pay for the phone my photos my videos my contacts were all deleted and plus I had a memory card in one of my other phones and they were supposed to transfer all of this to the new phone which everything got deleted I am not a happy customer at all and I even went back into the store to let them know and I was told that there was nothing that they could do so I decided to try to get ahold of the regional manager or the district manager no one has contacted me back I left a message I think that is piss poor service I was also embarrassed in front of other customers that were in the store at the time that I went back to let them know what was going on so this store in my opinion is garbage and I wouldn't go back and the women that work there have very nasty attitudes you are supposed to treat a customer with respect and a customer should always be right that is the way that I was taught when I work at places in my past the customer is always right and they should never be embarrassed in front of other customers and also they should get back in touch with the unhappy customer and trying to make some kind of resolution but this Sparta Wisconsin location did not do that"

"Great people! Within minutes of walking in, we were treated like family while still being handled in a professional manner. Definitely made the ache of getting a new phone with kids much easier."

"Today I walked in to the Sparta, WI Verizon store as a last ditch effort to receive customer satisfaction or else I was closing my account after 20 years. Verizon is lucky Courtney Henderson was working. Because of her hard work, kindness and effort to make things right for my situation, I am still with the company. I have had a painstaking week dealing with Verizon reps and wish I had dealt with Courtney first. She is so knowledgeable on Verizon service but more importantly, she actually cares for customers. Thank you Courtney! Verizon is very fortunate to have you as an employee and I sure hope they recognize you for it. In this day and age when we're forced to deal with companies over the phone or in chat rooms, it was such a relief and comfort to deal with Courtney, in person, and leave with my issues resolved."

"I am so appreciative of the young man who assisted me tonight. He was so patient and very helpful. I was in need of a new phone and he stayed after hours just to get me up and running with a new phone. I was very impressed at how knowledgeable and quick he was with transferring all my info from my old phone to the new one. He also was the only employee on duty and was handling multiple customers at the same time. I have to say my experience was very enjoyable."

"This was the second time I have worked with Courtney at the Sparta location and let me tell you , she is GREAT!! Both times she went above and beyond to make sure we were taken care of. Her customer service is first class! I can't thank her enough!"