Bucciferro Family McDonald’s

"Customer service is nonexistent. The employees are often rude and argumentative. It took me half an hour to get one big Mac in the drive thru. I would have downright left, but once you get stuck in those lanes, there's no way of leaving. Once, I ordered a McChicken, and it literally had a chicken patty, bottom bun, but no top bun. I had to eat it like a taco. The owners are pretty good about responding to customer complaints with apology letters. I don't know, if it's happened so many times and so many people have had the same experience, maybe it's time to filter out some of their employees. There's really no reason for them to be argumentative. They gave me somebody else's order and then kept insisting it was what I ordered. I wasn't even rude. All I said was "I think this is someone else's order, I didn't order either of these.." two women argued with me that it was my order and then snatched it out of my hand to rustle through it and then hand it back to me. I literally ordered a cheeseburger. I don't know how that's so hard to mess up. They could have just said sorry and given me my order, but they had to make it a whole scene because they were wrong. I never have a good experience here and that's quite disappointing. Just about any other McDonald's is going to be a better choice. There's a culvers nearby, I would recommend them over this McDonald's as they are very hospitable and thorough."

"A mcdonalds with a play place inside is nice. It was very clean. I had some non crunchy fries and I give the service a 3 because I ordered a coffee with 6 sugars and they gave me coffee with cream in it. It was disappointing. Details do matter."

"The screens didn’t work in the drive through when ordering. Then we went in and the staff was withdrawn like someone that is unhappy with their job. Not my problem nor any customer. The prices are way too high. Makes me think of price gouging owners and cheap food. No thank you!"

"4 om om Saturday I order quaeter pounder meal in drive thru, 4 cars in front of me. First off it cost almost ten dollars. What??? More than Chicago where I'm from. Also rude drive thru Staff. Took 5 minutes in drive thru, 3 cars parked ahead of me."

"They have moved to using self serve kiosks to order and pay for food. Though it does make possible more flexibility in individual items it is a bit cumbersome and co.plicated to use. Plus to work it properly you need to sign in use the mc donalds app. They do have two registers, but they were not staffed and closed. In addition they got the order wrong, several items we ordered and paid for were missing. We had to go back to get them. Still the food was good. The Playland area was nice and the kids loved it."