Smith's Service Center 4313 Nakoosa Trail, Madison, WI 53714

"A lifelong friend recommended Smith’s to me last year. He’s been taking his cars there for many years. The place has a cool vibe, it’s very clean - esp for an automotive place, the owner’s dogs hang out with them in their office, and the employees, well, they’re the best! You are treated respectfully, they don’t take advantage of you when you don’t know anything about cars, they explain things thoroughly, and they have very competitive pricing. They have loaner cars. I have a unique situation that they have no problem accommodating, which would’ve been a deal-breaker for me. The owners and their employees are down-to-earth, understanding, very nice, and can be extremely funny too. A shout-out to GUCCI 2! GUCCI 1 & 1.5 out. PS: my car is now running great and i can even see out of the windows too!"

"My sister needed her oil changed and tires rotated, I was along for the ride. Scott and Eric kept us company while we waited, lots of laughs and random convos. Really cute customer service driven Midwestern shop. I've never heard of them before, but I will for sure take my vehicle there when it needs service. I also loved hearing a phone call informing a customer they will be getting a $100 Visa gift card for rebates on tires and how they were greeting several customers by name."

"Been loyal to them for years for personal and business vehicles. Poor service lately including lies to my wife and when caught they lied again saying the owners weren’t there to talk to me on the phone. My wife was in waiting room, both the owners and their son were there when I was asking. Never received the call back I requested."

"2 tours in Afghanistan. Walked in to needed them to loosen a screw that was loc tightened on a non essential part. I was super nice, stating I had a weird question, tech was super rude, then I go into the office and ask them if it’s possible they could help me out. Mind you this is a 15 second job. Maybe a minute and a half total? He stated “he didn’t have anyone available.” I offered $10-$20 as it was my gfs car and she lives half a block away. He seemed like something maybe became available, I then proceed to get yelled at by a woman in the back office. 3 people in that office made me feel like I was the crazy one, when I just needed a hand and would of paid them quite considerably for something so minuscule. I said thanks, appreciate the help a bit sarcastically at this point (but nothing crazy)as I was a bit frustrated with how they were treating me, walk out and they come to the window like I was stealing from them. I was embarrassed. All over a screw on a clamp. This is what I get."

"Smith’s Service Center was able to fix my tire without an appointment when we had car issues passing through town. Very professional and their shop was spotless. Highly recommended for all auto needs."