Geek Squad
About the Business
Geek Squad is a technology institution located at 4610 South 76th Street in Greenfield, Wisconsin, United States. Our Geek Squad Agents are experts in all things tech and are ready to assist with any issues you may have. Whether you bring your tech to us or schedule an in-home appointment, we can help install and repair products in your home.
As an Apple Authorized Service Provider, you can trust us for repairs and solutions. We offer same-day Apple repair in many locations, with iPhone screen replacement starting at $129. We also provide services for computers, tablets, TVs, smart home devices, gaming consoles, cameras, appliances, and more.
Our In-Home Advisor can visit your home to show you what's possible with new tech or appliances and create a customized plan. We offer services such as Wi-Fi setup, virus removal, data recovery, TV mounting, smart home installation, and more.
Geek Squad Agents are available 24/7, 365 days a year to assist you online, on the phone, in your home, or at Best Buy stores. Our Geek Squad Protection ensures your tech stays working like new beyond the manufacturer's warranty. Schedule an in-store consultation with a Geek Squad Agent to discuss any questions or concerns you have about your products and discover the latest tech innovations.
Photos
Location & Phone number
4610 S 76th St, Greenfield, WI 53220, United States
Hours open
Monday:
10:00 AM - 9:00 PM
Tuesday:
10:00 AM - 9:00 PM
Wednesday:
10:00 AM - 9:00 PM
Thursday:
10:00 AM - 9:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM
Sunday:
10:00 AM - 7:00 PM
Reviews
"Absolutely amazing experience I just had with an agent named Christian. No doubt in my mind this guy knows what he's doing and helped me even with my Absolutely ridiculous request. Most services would have laughed me off. Will not be going anywhere else for my computer services unless specifically required by these guys not being able to do what I'd need. Been coming here for over 10+ years and this was a top 3 experience. Give this guy a raise!"
"After almost an hour on the phone, I was told to take my device to a best buy geek squad for them to repair. Due to damage not being covered by the plan it would be about $200. When I arrived at the dead Best Buy on a Saturday early afternoon, I waited in the geek squad area which appeared to be closed. Eventually someone came out and greeted me with, "Do you have an appointment?" I shared that I did not and the conversation I had with customer service. The tech did not even look at the device and declared they won't touch it as I didn't purchase the additional protection plan. If I wanted, they would send it put. Cost just to send it was $85 and screen would be at least $300 more. Update: While still on the parking lot of this store, I called PC Repair and Networking in West Allis. They said to stop by anytime during open hours. I stopped 20 minutes later and was greeted by a polite, knowledgeable young man. He asked a few basic questions and shared that as they were closing, they would not have an estimate until The next day. Received a call the next afternoon. Work would take 2 days and cost $185 with labor and tax. Received a call two days later that it was done, confirmed the price and as my work hours run long, they offered to stay later so I could pick up. My son LOVES the work they did and my house will be using them exclusively."
"Would give a -5 stars if possible. Went in looking for a laptop was hoping someone would ask if i needed any help. No such luck for at least 20 minutes. Everybody was too busy on their phones texting and swiping on social media and no customers even remotely near them. Then when i asked one of the associates in the department they redirected me to their geeksquad which isnt what i wanted nor needed. Poor training on managements part and horrible custoner service."
"We have the total tech support at Best Buy. It is great. It covers all and any device you own with tech support. It also includes complete home delivery set ups."
"We purchased a washing machine from Best Buy. It stopped working so we called to have them repair it. When they sent someone out, the repairmen said they needed other parts, understandably. The repairmen said "when the parts arrive call us and we will come out and install them". We called, no answer for a couple days straight. When we finally communicated with them they said they were "really backed up and couldnt send someone out right away". Then they outsource the Repair Order to A&E Factory Services. The guy came out and said the three parts we have been sitting with for 3 weeks were missing a piece. He tried blaming the parts manufacturer then blamed Best Buy/Geek Squad. Then he even blamed the guy that came before him. My mother originally called to set this up but she just kept getting the run around. I honestly think it's because her english is a bit broken and they thought they could just give her the run around until the warranty expires in September. We have been without a washer for over 2 months now. Horrible service all around from Geek Squad to A&E and their repairmen. We still do not have a washer and its July 10th. Best Buy is my go to for Electronics and I have purchased many from them. Walmart has similar products sometimes even cheaper but they're warranty companies work fast, I've dealt with them personally. I dont understand why they would outsource to a company with horrible customer service, look them up on BBB!! I WILL NEVER BUY ANOTHER WARRANTY FROM GEEK SQUAD AND I HIGHLY ADVISE YOU NOT TO AS WELL. ALSO BEST BUY IS MAKING A HORRIBLE BUSINESS MOVE USING GEEK SQUAD, I WILL ONLY BUY FROM BEST BUY WHEN I REALLY NEED TO."
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