Menards

"I am not a fan of this place for many reasons, including the Menards owner taking radioactive waste from his store and illegally putting it in his home garbage...among other crimes. I don't understand why he didn't get time in prison."

"I started out with a good day. Unfortunatelean I shopped at your store notice a product on your shelf. ad clearance sale for 399 Padded table and chairs.t table and chairs. Went to the GM to show him the mishap, and he proceeded to strip the incap. Of all of the sales tags from the bottom to the top. Never offer me the product for the sales price and claim that it was an employee's problem and employee's issue. But the employee was never here to deal with the issue. He covered up the problem before rectifying the problem. Then Tol to me, didn't I help you by taking the place down, I said no, absolutely not you should have gave it to me for the sales price and then remove the stickers, but whose ever is managing him and showing him how to operate a business. I guess that's his best way. No, thank you for your services. Be shopping somewhere else a Lowe's or home depot menards, you get 2 thumbs down."

"Normally, I have an okay experience here. I bought dog food from this Menards in September, and the food was recently recalled for salmonella. I stopped in at this Menards today (with the original receipt) to see if the food I purchased was part of the recall. I had to explain this at least three times to the person at the desk who was trying to assist me. He finally called a manager, and I explained this situation again. After verifying that the dog food I purchased was part of the recall, he asked if I had any left and if I'd brought it with me. I explained to the manager that I did still have the food left, but it was in a large container because it's a 40-lb bag. He advised I bring it all back to the store so they can throw it in a bag. Every other place I know that sells the brand of food being recalled advised that the dog food just be thrown out and the receipt brought in for a full refund. Further, those other retailers proactively told their customers there was a recall. Menards did absolutely nothing to address this proactively, and it's a further inconvenience that I have to drag several pounds of dog food back to their store just so they can throw it out. I think they could have handled this in a more professional manner. Update: Before dragging all the food back to the store, I called the front-end manager, who confirmed I needed to bring the food in. Since I'd partially purchased the food with a rebate, I asked how that worked and told her I no longer had the original food bag. She told me I'd get a refund for the balance and in-store credit for the rebate portion. Fair enough. I dragged all the remaining dog food back, along with the original receipt. I again had to explain the recall to the same person I explained it to three times prior. Rather than giving me a refund, they gave me in-store credit for the full amount. This recall was not my choice, so I should have at least received the remainder of the balance in cash to do with of my choosing rather than being forced to spend it all in their sh!tty establishment, but the manager acted like he just couldn't be bothered with having to actually think this through. The drama for just trying to return a bag of contaminated, recalled food is enough to make me never want to step foot in the Brown Deer location again. I will drive the half-hour to West Bend if it means the staff there is more competent."

"The staff and customer service at the Brown Deer Rd. location is professional, helpful & friendly! They have come a long way from a couple years ago after changing managmeent that ensures reliable dependable employees stay and the rest need to find a different job! You can still find anything at Menards!"

"After spending at least $50,000 at this store, I was accused of concealing stealing a 4 dollar drill bit. I will be buying my trusses from the Germantown location. The short girl with dreadlocks tried to get me trespassed from the store. Great job."