Pizza Hut 4762 Cottage Grove Road, Madison, WI 53716

"I will just warn you all and leave you with advice. DO NOT order from this location without checking your pizza FIRST! Before you spend your money at this location ask them to show you the pizza before paying. Otherwise you will NOT get a refund nor a new pizza. I once rated this Pizza Hut as my favorite, but lately the pizza has been hit or miss. I ordered from them often enough that they would make small talk and ask about my granddaughter every time I would go pick up a pizza which was several times a month. When I called this evening to address an issue with my pizza the manager was very abrasive and rude. I was not mean during my call, but he was certainly abrasive, passive aggressive, rude and told me he fixed the pizza correctly and just because I wasn't satisfied with how the pizza was made that I would not be getting a refund. There are no signs posted in the store regarding a "no refund policy," and because he was not going to remake my pizza I should have been refunded my money if unsatisfied. I don't believe the customer is always right, but I certainly believe in getting what I pay for. I literally ordered the same pizza just days prior and it was exactly right. Since I order from this location often, I think I would know what my pizza normally looks like or how it's normally prepared. The fact that the manager is okay with losing a regular customer speaks volumes. Save your money and order from Bucks Pizza down the road or even Domino's. Based off this experience alone...if I could give zero stars, I would. As I read reviews it appears this manager doesn't care for nor does he appreciate his customers. I am contacting the BBB, the corporate office, the GM and if need be an attorney. Enough is enough."

"Sometimes Pizza Hut is the "go-to" choice simply because they are nearby and fast versus their pizza being the most flavorful. However, something seems to have changed at the Pizza Hut on Cottage Grove Road because the pizzas of late have been of a higher quality. The thin crust has been nice and crispy, the ingredients are consistently applied throughout the pizza for a consistent taste, and the staff seems to be even more welcoming and efficient than I remember in the past. This particular Pizza Hut has moved into the "go-to" category whenever I want a pizza both in terms of being flavorful as well as convenient."

"Is the chicken supposed to look like this? I thought all chicken was supposed to look like the one piece flipped over, instead I got a bunch of crunchy bits."

"Go to dominos instead, dominos has much better quality and consistency. This location is very inconsistent. Usually pretty bad. I keep ordering here and praying for a decent pizza. Today’s pizza was bad. It’s getting worse at this location. I specifically put a request in the order to cook lightly and not burn. Then I got a very burned tasting pizza. I suspect they might have done it on purpose. Not the worst pizza I’ve ever had, but in the bottom 10%."