Ace of La Crosse

"Been in this store 4 times, and twice have been ignored by staff who were too busy socializing with each other to bother with me. If they weren't closer than Menards I wouldn't bother."

"The staff is friendly and helpful. It is a gem of a hardware store on the South side of La Crosse, WI for a new, female homeowner. I purchased a lawn mower. The staff assembled it, and, provided instructions how to use it. I went in to purchase a specific bolt. They helped me find it. The Cashier was efficient and friendly. Whoo hoo!!!"

"outstanding support with finding just the right color of paint for a bedroom. Thank you!!"

"I went to pick up an item and it was on the wrong place on the shelf and it was mispriced. It rang up higher at the register and I stated it was listed for lower on the shelf. The nice worker, Tim walked back to verify and he did confirm it was on the wrong place with the wrong price listed. He called over the spawn of Satan, otherwise known as the manager (I think her name was Carrie). He pointed out to her that it was on the wrong spot on the shelf and had a different price. She immediately said then he doesn't have to buy it. So I was walking back up with Tim and she said put it back he doesn't want it. I said I never said I didn't want it, I just told her I didn't want to hear her excuses because she was being so rude. I feel bad that Tim has to work under her. He told me that she is not normally like this. I told him she shouldn't be like that anytime when dealing with customers. Horrible management and customer service skills. I will never go back because of her. She doesn't need to worry about this blizzard because the fires of Hell burn her hot enough."

"I'm done shopping at Ace of LaCrosse until that Tim guy is no longer working there. He is absolutely the most smug, arrogant, condescending individual I've ever encountered in a retail setting. What's the deal, is he a relative of the owner, and therefore allowed treat customers as badly as he wishes? The first time I encountered him, I thought maybe he's just having a bad day. NOPE...he's always like that. Its incredible that a retail store would even keep him employed. If he's gonna be representing your store, then at the very least, tell him to say 'thank you' to customers at the conclusion of their transactions. Let me know when he's no longer there. I'll resume spending money in your store."