Willow Boutique

"I love this boutique best atmosphere. Terrific clothes!! The best people work there"

"I am all for supporting local business, especially when there is a very limited amount of stores in the area that offer cute/trendy designer brands. However, the last few times I have visited this boutique recently, the customer service ends with a obligatory “hello” at the door. The young girl(s) at the register have been consumed by their phone, laptop, even chatting on FaceTime with their friends the last 3-4 times I have shopped here. They make no effort to assist customers with their shopping experience. They do not offer to start a fitting room when I am actively picking out multiple items to try on, and do not offer any additional help when I was trying items on in the fitting room. Even when checking out, they make little to no conversation. I have worked in retail in the past and my customer service experience at this shop is sub par. If the owner expects to make business off of the expensive designer brands in this small town, they better start hiring employees that make you want to support the business. I don’t usually write reviews online, but my experience the last several visits was too disappointing to not say anything."

"The owner did not wear a mask at any point when I was in the store. I came in a few weeks ago wanting to support a local business, but was overall really disappointed. Went back to return an unworn item that did not fit for store credit, and was not permitted to do so by the owner due to her 14 day return policy. For such expensive items, I would expect better customer service."

"I absolutely LOVE Willow Boutique! The ladies that work there are so helpful and kind. They will help you pick out awesome outfits and they are honest about how you look and suggest other items. I feel so comfortable in the store and am so happy to have such an amazing womens clothing store in La Crosse. Thank you Willow for keeping us looking great!"