Home Services at The Home Depot

"Told them room size, got quote-they came and measured(10 min) foreign lady called and it was $1200 more than quote-WHAT??!!"

"Special ordered cabinets and trim. After waiting 6 weeks Everything was good except the trim. Wrong color and size. ( sara in cabinets irdered corretly) another 6 weeks for the reorder and that is the wrong color again. So corey comped the trim for free and reordered....well i went in again today as their system updatez when itll be there. It showed 07/03 as a pickup date. Today was 07/12. The piece was lost by the shipping company. So now they need to re order again!! Initially ordered in feb and IF everything finally goes right i should get in sept.....7 months later!! Btw sara and corey have done everything they could. I just wish home depot would step up somehow.....i cant put my kitchen together with out this on piece ...."

"I used to favor Home Depot over their local competitors because of their respect for veterans. That policy, however, only goes so far. In June I moved into a new home. The home owner let me know before I move in that they wanted to remodel the kitchen and were willing to work with me. Throughout the process they were great with both communication and understanding. Home Depot is a completely different story! On June 11th new cabinets were ordered with a promised delivery date of July 17. That date came and went and no delivery was made. Neither was there any communication from Home Depot to indicate a pending delay. In following up with them, my landlord found that the cabinets were not even ordered until the first week of July. To make a long, painful story short. the cabinets finally arrived last week...and were damaged! Rather than show any sense of urgency or an effort toward good customer service, Home Depot is now dragging their feet through the reorder process. The new cabinets aren't due for delivery until the end of September. Heaven knows how long it will take to finally get them installed. I have now been without a functional kitchen for THREE MONTHS! I am still living out of boxes after my move because I have nowhere to put my food, cookware or dishes. I cannot even begin to express how disappointed and frustrated I am with Home Depot right now."

"I am not satisfy with the customer service I received. Ordered a countertop through Home Depot. No one kept me updated as far as the installation. Yet, I came to realize Home Depot has vendor(s). Therefore, they are a middlemen. I will not do any business through Home Depot any longer. Let alone the vendor wasn't the best, but at least they tried to contact me. With situations like this from the middlemen to the vendor, paperwork always gets lost. However, my purchase order went through Home Depot and the service I was given was bare minimum, if even. If you are trying to remodel something, I do not suggest going through a middlemen which is what I found out a week into the process. Let alone, the whole process took 2 months."