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Karl's TV, Appliance & Service La Crosse
16 East State Road, Onalaska, Wisconsin, United States
About the Karl's TV, Appliance & Service La Crosse
Karl's TV, Appliance & Service La Crosse is a leading electronics, furniture, and home goods store located at 16 East State Road in Onalaska, Wisconsin. With a wide selection of top-quality products and exceptional customer service, Karl's is your one-stop shop for all your home needs. Whether you're looking for a new TV, kitchen appliances, or stylish furniture, you'll find everything you need at Karl's. Visit us today and experience the difference of shopping at a trusted and reliable retailer.
Photos of Karl's TV, Appliance & Service La Crosse
9386, 16 East State Road, Onalaska, WI 54650, United States
Opening hours of Karl's TV, Appliance & Service La Crosse
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
09:00 - 18:00
Sunday:
11:00 - 17:00
Reviews of Karl's TV, Appliance & Service La Crosse
"Ordered all new appliances for our house. After just over one year of having them we had to call for service on the washer, fridge, and stove (stove had 2 issues). They schedule out a week. But then have to order the parts after taking a look at the problem. And then schedule the actual repair. I understand Karl's doesn't make the appliances so I don't fault them for the appliances breaking but at least get them fixed in a timely manner. I use the washer every day for work and I have a family of 5. We've been without a properly working washer for weeks and don't know when we will have a working one. We will not buy appliances from here again."
"Called Karls around the 12th of October to let them know my washer wasn’t working. Mind you I got this washer in April of 2022. So anyway later that same day I called back to let them know what code it was showing. They then scheduled a technician to come out and take a look at it around the 20th of October. I asked that they relay the information to whomever was coming to look at it so, if they needed anything, they would be prepared. They said “Of course!”. We patiently waited. The day they were to come out and see what’s going on with the washer the guy calls me and said “oh they never gave me the code”. He then proceeded to tell us that he knows what’s wrong with it so he’ll just order the parts instead of making the trip out to check it out himself. Listen I’m pretty confident in how I found the code I’m not washer expert. I definitely thought he should have made the trip but ok. I don’t hear back from them so I decided to call finally on November 6th. The lady I talked to had the worst attitude and should not be working in customer service. I asked for an update and she said they don’t have to provide that to me or give me good customer service. “It’s not their job”. They said because I have an extended warranty that they needed to get approval on parts and had no idea the timeframe in which they could help me. I persisted to get information and eventually she told me that the parts would arrive next week. She wanted to let me go but I made her put us on the schedule. New date for the technician to come was November 16th. Another stretch but we waited patiently. The day comes and he arrives at a decent time and had a great attitude. He changed out the computer then tried to see if that was the fix, nope. Then the clutch. Nope not that either. Some other part and would you guess not that either. He then said he thinks they didn’t send him the correct part or all of the parts he needed to get it fixed. Hmm you’d think they would have checked that out before coming out. Also, he clearly did not in fact know what was wrong since he tried multiple parts. Wow, so now what right?! Well I still haven’t heard back from them. I called once again tonight and the lady said they are waiting on approval again from the warranty place. They said they would have the normal lady that works on this stuff call me tomorrow. Let’s see if they even call. I’d really like my washer back. Definitely do not recommend this place for your appliances. They are quick to sell you but do not deliver on taking care of you."
"Well originally they order the wrong fridge, and didn’t even take into consideration what we originally wanted, the salesmen didn’t look at the specs just got the cheapest fridge, then they ordered us a fridge and it had a scratch on it they touched it up and the second time they delivered they still had additional damage on the fridge mind you this has been on going since June. I would suggest never doing business with this company. Go to the big box store or go to Midwest. The worst experience I’ve ever had I will never go back."
"I have purchased parts and inquired about help on new appliances here. The parts department prices items reasonably, and they are helpful. There are cheaper parts on the web, but the price is close enough to make it worth supporting a local business. Appliance prices are competitive with the big box stores like Home Depot and Best Buy. The service is much better at Karl’s. Also, Karl’s techs install and service. If you buy an appliance from Best Buy, for example, and have a warranty claim, getting it resolved with a 3rd party service company will be frustrating. I would recommend this place."
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