JCPenney 3700 Wisconsin 16, La Crosse, WI 54601

"Friendly staff and lots of stuff on sale. They always have what I need and quality products everywhere. Stop in and browse awhile. We need to keep the brick and mortar styles open for the entire community."

"Very good place to TOP shop as I like to call it! Relaxing atmosphere as well : )"

"Had to buy a shirt and tie for a special event. Good order to clear sizes marked. Made easy shopping even for a guy"

"Worst return experience. DELLA was a smart-mouthed lady saying she is "higher up as it gets, buddy". I returned clothes that were tried on but not worn to the wedding. She said the shirt was washed and the shoes were worn. How is that possibly true? The shoes were never touched, I bought them like that. The shirt was just put on, no way it was washed. She returned the pants and belt but refused to return the shirt and shoes that are not my size. Now I have $120 worth of shoes and a shirt that I can't wear, sell, or return. I have a case that I filed through customer services, but for someone who shops here all the time, has rewards and a credit card, and makes over $100,000 a year, for me to come in to return $120 and get my money back, it has to be in her words, "you are trying to scam us". How and why would I? I feel unfortunately unprotected because I can't buy anything with a safety on it to return. I will be canceling my card here shortly if they tell me I can’t return my shoes and shirt"

"Prices are a little high and there is generally just one cash out kiosk, so there is usually a line and a walk carrying heavy bags. They need more employees. Best place for big and tall clothes though."