King Keg 5241 Rosecrans Avenue, Hawthorne, CA 90250

"Customer service? There is none! Owners and staff are rude, lie and try to raise the price after you decide to buy the item you were looking at. if you call in and ask for a product, dont be surprised they don't have it when you arrive or the price just doubled. Avoid this place. There are many other stores that would be happy to welcome new customers."

"Showed up at 9:07pm on 12/26/23, closed. Hours say open until 10pm. Came a little ways for the selection… pretty frustrating."

"Horrible customer service. 1st attempt to order they didn't have what was advertised on their site. Second attempt they took my number down and didn't call back. 3rd attempt they directed me to their site. Finally ordered, got charged, and showed up to pick-up and they tried to hit me with deposit fees they didn't have listed, and had not informed me about. Asked for a refund and they are telling me it will take a week +. Their entire attitude, and handling of the situation was very poor. I'd avoid them if possible."

"On the 28th I ordered $321 worth of stuff with $40 shipping as the only option. Said 2-3 dat shipping. I later got an email saying it can’t be sent till the 3rd because one thing was on back order. I could have paid shipping a second time to have it sent out separate. However after paying $40 I didn’t feel like I wanted to do that. They replied with attitude to my frustration. Told me it CLEARLY said one item was on back order... it was not clear. When you tap the item it has a thing pop up to add to cart. You ONLY see that notice if you bypass that add to cart button and click twice to go to another page. And that notice doesn’t show up at all through the rest of check out. I specifically ordered the pods so I would have them before August 8. Shipping finally is showing up on tracking after it was sent out on the 4th, not the 3rd and it will be here on the 11th now. I understand shipping with Covid is apparently off. Every package I’ve ordered from other companies has come significantly early even with the warning that it may be delayed."

"I ordered 2 kegs for a private event and the customer service was great. King Keg delivered the kegs and the extra ice and cups I ordered on time, even a bit early, which was great. I did not have to do a thing, the delivery guys handled it all and were very friendly. If you need a keg or two for your event I totally recommend King Keg and I will be using them again."