The Lash Lounge

"The stylists are mostly fine but seem to have a lot of turnover. Reception has been terrible, though. They canceled my appointment without telling me. I drove 45 minutes to get there, and they did nothing to try to make it up to me. I had to wait 2 hours for the next appointment without so much as an apology. I've had a membership for years at a different location, and it was great. I moved and started coming to this location and have no faith at all in the company now. I won't be returning to my membership at all now, thanks to the rude service I've received from reception and booking. It was great at first, even offering water and sangria. Now, reception is dismissive and not even cordial."

"Such a calm, fun and relaxing experience. Everyone is so nice. Alicia is amazing! So happy with my lashes every time!"

"I love my lashes so much! They always look super cute and they last a long time. The employees are all super nice and the prices are pretty good compared to other places around."

"I booked an appointment with a specific stylist based on reviews. Later on I get a message that they need to reschedule me, the day doesn’t work so I cancel. They reach out that they now have the needed product and rebook me but I didn’t know I was being booked with a different person. They tell me I can come at 12:45 then send a second message confirming me for 11:45. This is clarified. The day of my appointment I get a text that they changed my appointment and moved me to a different person again. I booked a lash lift, FYI it DOES NOT COME WITH THE TINT. This is not stated online and there is no option to select that you want the tint. Additionally there was no price for the lash lift online or when booking. The girl was nice and asked if another stylist would do the tint because she said she couldn’t/didn’t have time. A lift and tint was $148!!!!!!!!!! That’s more than classic lash extensions. Immediately after walking out I look at my lashes sitting in my car and my back lashes on both eyes and the inner part on one eye are sticking forward and not lifted. The staff were all really nice but this is not worth $148."

"Getting brow lamination and hybrid lash set for the first time. I had to reschedule 3 different times and they were so understanding and kind about it. Sharolyn (GM) is so welcoming and professional. Customer service is above and beyond. Will update after I receive the services."