PlushBeds

"We love that the product is made of healthier materials than a typical mattress. That is why we chose PlushBeds. Great customer service! Very easy to order, friendly informative staff, good communication about order status. Had issues w/ bed once received/ not as supportive for my bad back as hoped but to be fair, it is hard to choose a firmness level without actually trying the bed. When we reached out, they immediately gave us the option to return it or try a comfort adjustment latex layer. We chose the latter, it was sent quickly and it worked! So comfortable now. Had to put a deposit on the comfort layer and it was quickly refunded (within a day) once we decided to keep it. Great company. Would purchase again!"

"OUTSTANDING!!!!!!!!! I cannot complement both the Plush Beds Sales and Customer Service staff enough. Their responsiveness, flexibility, understanding, transparency and ability to resolve customer request and issues quickly and to customer satisfaction says so much about the quality and leadership of this company. The company sells top quality products and I am pleased that their customer service is 5 star as well. Team Plush keep up the great efforts and I am sure you all will achieve your goals and your company will thrive! Sincerely, Happy customer, Bruce."

"Had a great experience today with Jen at PlushBeds. I recently purchased a Botanical Bliss Plush Bed 12-inch Medium Firm. I am a combination back and side sleeper and weigh 240+ pounds. I like the firmness of the bed for my back but am experiencing aching hips when I sleep on my side. I called today to talk with a sleep support specialist about the comfort exchange program and what could be done to make my bed more comfortable. Jen had nothing but time for me. She listed to me explain my situation, asked a number of clarifying questions and talked me through several approaches to getting my issue resolved. We came up with a game plan to try and a promise that she would continue to work with me as my advocate until we got it right. Her only concern was with my full and complete satisfaction. GREAT CUSTOMER SERVICE. Jen, I can't thank you enough for helping me today!"

"Quick summary: Poor quality overpriced mattress, worthless warranty, and terrible customer service! We purchased 4 Botanical Bliss mattresses (1 Cal king, 1 queen, and 2 full) from PlushBeds in early 2020. After a little over 2.5 years, the Cal king mattress ($3300) started causing us a lot of back pain, to the point that sleeping more than 5 or 6 hours on the mattress had become painful, and I'd rarely be able to get a good night's sleep beyond 6 hours, always waking up from back pain, something I had never experienced before on a bed. Additionally, it took several months for the latex rubber smell to wear off, even through 3 layers of covers and sheets. In the meantime, I’ve slept at several hotels without experiencing any back pain. I’ve also slept on our guest bedroom PlushBeds Botanical Bliss mattress (queen) which we don’t use much, and that didn’t cause any back pain either. So it’s clear that the one we’ve used nightly for the past couple years is faulty and the root cause for our morning back pain. According to the PlushBeds warranty requirements, a mattress indentation of 1.5" or more would be a valid case for a warranty replacement. Sure enough our mattress had an indentation exceeding this limit, so I filed a warranty claim towards the end of 2022. To file a claim, one must take the mattress apart and take several photos of the mattress and all of its latex layers. This was a very painful and time consuming process, since a Cal king mattress is a heavy mattress composed of 6 latex layers. So taking it apart and putting it back together is a strenuous activity, which puts a lot of pressure on the back. Every time I had to do that, it aggravated my back pain even more than sleeping on the mattress. After the first time that I took it apart, I decided to flip the latex layers and see if that would help, rather than pursuing the warranty claim. Surprisingly, it did help reduce our back pain and subtly reduced the perceived indentation of the mattress. Unfortunately, that only helped for a few months, and our back pain started again, along with a more noticeable mattress indentation. I rotated the mattress and swapped layers once more, which didn't help much, so I took the mattress layers apart again to take all of the required photos and submitted them for the claim a few months ago. Since then, the customer service people have asked me to take the mattress apart a few more times to provide additional photos beyond the initial requirements. Even though the photos clearly show the 1.5+” of mattress indentation, they denied the warranty claim saying that the individual latex layers aren’t showing enough indentation. I got very upset, because they made me take the mattress apart unnecessarily, causing me a lot of back pain multiple times, only to come back and deny what the photos were showing very clearly. The last response was from a supervisor who also asked me to take the mattress apart yet again to show a few more measurements. I have no doubt doing so will do nothing but aggravate my back, with PlushBeds coming back with more excuses to deny the warranty claim. The supervisor did offer to replace 1 of the 6 latex layers, so they clearly recognize the issue. But they’re unwilling to honor their own warranty. And I’m not interested in a temporary solution that I’ll have to deal with again in a few months."

"I had high expectations for my PlushBeds mattress given the premium price and the company’s reputation for quality. Regrettably, both the mattress and foundation have been nothing short of disappointing. Upon returning to our PlushBeds mattress after a temporary switch to a $350 Costco mattress, the comfort level was noticeably inferior. The lack of support has led to sleepless nights and even back pain, impacting our well-being significantly. To make matters worse, the foundation uses what can only be described as pallet-quality wood, resulting in a very unstable product. Assembly was a nightmare; no instructions were included, the textile zipper broke easily, and we were expected to use wing nuts as hardware. Additionally, the wood was poorly processed, leading to a mess during assembly and multiple splinters. Customer service initially offered a post-trial comfort exchange but later revoked this offer, proposing a 50% discount on a new latex topper as a remedy. This doesn’t address the core issues we’ve faced or meet the level of quality and service I expected when investing in PlushBeds. I urge potential buyers to consider all options and read reviews carefully before making such a significant investment. With my experience, I can only give this product a 1-star rating."