California Backyard (Gold River)

"I have been shopping year for years. I think I have one of everything except a hot tub. They do such a great job decorating their trees for Christmas and I always find more to add to my holiday collection. I feel they have quality products that last a long time, but the real reason I shop here is because of the outstanding people they hire like- Michael and Bupie who provide excellent customer service. I know they are working hard during this holiday season and I appreciate their smiles and Holiday Spirit. Nowadays its so hard to find hardworking people and California Backyard is lucky to employee such great employees!"

"We paid $900 for a 9' LED tree in December 2019. Last year in December 2022, we noticed the lights starting to go dim. According to the manual from California Backyard as well as a phone call to them, "lights" are not covered under warranty. Weird what else is there then? When i bought this tree I was told this tree would last us a lifetime, that we would pass it down to our kids. Well after not even 2 Christmas's, I called them again this year to see what we can do about our tree. They don't offer any repairs on LED trees. UMM no repairs, ok. I spoke with Korina who told me out lights should have been covered for three years and we could have got a tree replacement last year. I told her that we called last year and they said light were not covered (also states so in attached manual provided to us by CB). She offered me an extra 10% off a new tree, IF I brought my old tree back.........Umm so you want my $900 tree back to give me 10% off another $1600 tree?????? So we would be in $2500 for a tree we used only two times? So you can fix and resell our tree to someone else for $1000???? what a scam. They owed us a new tree last year but told us lights were not covered. Now they say nights are covered but too bad you should have done it last year. Complete garbage. We have a barely working Christmas tree, that cannot be repaired (I even tried to replace bulbs but LED is a different animal apparently). Thanks CB for taking our $900 for a tree that only worked for 2 years, and not replacing it, and offering 10% off if we give you our tree back. TERRIBLE. I plan to follow up with a post of facebook as well."

"Our fire pit wouldn’t light and the Rancho Cordova store was very helpful and Referred us to Jeff Powell in customer service. Jeff was very responsive and helped diagnose the problem in a timely manner. It’s nice having such good local support for a major purchase like this."

"We recently purchased a Jacuzzi hot tub from Dan at California Backyard’s store in Rancho Cordova, CA. We were extremely impressed with Dan’s knowledge of the products and his dedication to helping us find the perfect hot tub for our needs. I never felt pressured and he answered all of my questions in detail and in a timely manner. As a career salesperson, I appreciated his professionalism and quick follow-up whenever I had a question. He also made sure to explain the installation process and warranty information thoroughly. Dan was extremely helpful from my initial visit to the store and throughout the final installation process. Dan also worked with Seth from the Roseville store, who prepared an excellent video on how to get started with our hot tub once the installation process was complete. Our complete experience of purchasing our Jacuzzi hot tub from CA Backyard was excellent. I would highly recommend purchasing your next hot tub from Dan at the California Backyard Store in Rancho Cordova, CA!"

"Go see Seth!! He is patient, helpful and knows his products. We have been working with him for a couple years now. We wanted long lasting quality outdoor comfort and got exactly that with our OW Lee set. He answers emails and returns calls. He is honest with time frames and delays. We encounter some but he kept our expectations real. Delays from manufacturer not Cal Backyard. We live an hour from this location but prefer this location. There selection is large. They have a great Christmas selection during the season. Thank you Seth and California Backyard!"