Pottery Barn

"I wanted to take a minute to share my experience at this location. Lisa and Erin the manager went out of their way for me to help with my order today. I placed an order online for store pickup. I spent 35 minutes trying to find the store within the mall, I would suggest they get better location since Pottery Barn is a favorite of so many people. However, by the time I finally found the location the store was closed. My heart dropped because I really needed my pillow cover because I have guests arriving tomorrow. I knocked on the door and was about to call the store. Lisa came to the door and she asked how she can help me. I told her I couldn’t find the store and I was simply picking up an order. I also purchased a blanket for a gift and forgot to select gift wrap because I was rushing to place my order. I asked Lisa if I would pay for the gift wrap and I would assemble it at home. She took my money and when she returned she said her manager had already closed the registers but gave me a box with wrapping paper. She said her manager Erin said Merry Christmas. I was so surprised with both ladies kindness and willingness to help me. It really warmed my heart and I’m so thankful for their outstanding customer service. Thank you so much and Merry Christmas! You both made my day!"

"My name is Ray I’ve been training for more than a decade now, I can confidently say that I I know what works for you and what doesn’t As elite trainer I believe that every person can achieve the body of their goals . My mission is to give everyone that opportunity by providing time-proven, evidence-based advice on how to build muscle,lose fat ,and get & stay healthy"

"I recently purchased a bunch of merchandise from this store and online. First of all, I understand a 30 day return policy but I also understand GOOD customer service and not lying to customers to avoid upsetting them. They returned some of my items to my credit card but when I got home from a trip, gift cards were in my mail for the other purchases. Why would you return some and not all? This was AFTER I brought back over $200 worth of merchandise I realized I was not charged for and I thought I should do the right thing and give it back to them. I tried to resolve this with Pottery Barn customer service and their first response was "I'm sorry I can't help you, you'll have to go back to the store". After a 45 minute call trying to get this sorted I get a "supervisor" on the line and she said sorry there is nothing I can do. We are not going to help you." She would not put me through to management to get further help so I had to hang up. This is POTTERY BARN, not the 99 cent store! I am appalled and frustrated. They should have just told me the truth at the store, and I SHOULD have kept the merchandise I brought back because I discovered I had not paid for it. I have been googling Pottery Barn since this call and am shocked at how poor their reviews are and now I get why. Really poor customer service, dishonest stores, no loyalty to the customer. I am a designer and I will go out of my way to not buy from Pottery Barn and the whole Williams and Sonoma family again. Thank you Wayfair and the 1,000 options I have."

"Very modern furniture, great for decorating your house or home, expensive but very solid furniture. Bought a coffee table here and we love it"

"Nice place to browse and appreciate interior design."