La-Z-Boy Furniture Galleries

"Great service! We got exactly as much attention as we wanted, and were able to quickly find a couch that suited our needs. Arrangements for delivery were smooth, too."

"I could not have been more pleased! The service, the selection, the price, the availability were awesome. I needed 3 recliners the right size, the right color and available for delivery by Christmas and they had them. Zully was awesome! I love my new chairs and can't wait to see them in my home. I highly recommend La-Z-Boy and would definitely come back again!"

"Long story short - poor quality product, horrible communication from management, being ignored for almost 2 weeks after paying my couch in full $3,191 and rejecting the couch upon inspection at time of delivery, because the couch was already broken and further damaged during delivery.. so now I have no couch, I'm out $3,191 and frustrated that I've been repeatedly ignored and this is still not resolved!! Experience in detail: During the delivery on 08/15 the delivery staff brake the fire alarm on our building sounding the fire alarm and evacuating the entire building with the fire department being deployed. They also damaged an already broken couch, which I ended up rejecting at time of delivery and the movers took it back to a warehouse. I purchased a sleeper couch, a metal piece of the mattress frame was damaged, and the movers scraped the couch on the concrete ripping a hole into the fabric! I called the store to report the incident and spoke with Brittney who was very sweet and helpful and asked me to write an email explaining the situation and include pictures I took. She promised that the store manager Kevin would call me back the next day (Saturday) to discuss. La-z-boy at this point has received my entire payment of the couch $3,191 which you have to pay in full before delivery is scheduled. Here's the problem, and the start of 11 days of being ignored and no one returning my calls. Fed up with the situation I show up at the store to speak with management and have this resolved. No manager was there at the time, but Britney was working and forwarded my initial email to the district manager Delores, who I received a missed call from the next day. I returned the call and texted Delores but no answer. My last vm to her was left on 08/29 (2 weeks after delivery and paying couch in full) stating that we need to connect to discuss the fact that they have full payment of my couch, and I have no couch in my possession, and that I would like to speak to someone about this entire experience. Within an hr I received a call from the store with someone telling me they heard I'm ready to schedule my delivery. I was shocked to hear this, since I have been trying to talk to a manager for almost 2 weeks at this point and am continuously being ignored. Finally Kevin the Store Manager returned my call, I expressed my concerns and all the issues I've had this far. He didn't seem too concerned about it and offered to refund me the $150 delivery fee. I responded in shock, baffled they would still charge me a delivery fee even after the damage to the building was done. I explained how disappointed I was by the experience and how the now "repaired" couch is no longer worth the original amount I paid. He mentioned that they can give me a $100 discount on my $3,200 couch! After back and forth calls since he is unable to give discounts and needed to follow up with Delores, I decided I'm officially over it and no longer even want this couch! Kevin informed me since it's a "custom piece" he cannot issue a refund and will need to follow up with Delores and let me know. This was on Wednesday 08/30, it is now Friday 09/01 and still no couch, no call back, no attempt to make things right, no refund and I don’t know what to do at this point!! I really wish I went somewhere else, and didn't spend the money on a company that has delivered nothing but frustration and disappointment!"

"I would leave a 0 star if I could. The first part of June a recliner was ordered to prepare for home recover after surgery & they said it would be delivered in 8 weeks. 4+ weeks later no recliner & no delivery date in site.4 days before surgery, we returned to the store, picked a similar recliner, paid the difference of the cost of the first recliner, & was promised it would be delivered on the day we would be getting home from the hospital. We never got a call for delivery time. We called...& were told they couldn't deliver that day & it would be an additional 4 days before delivery. NOT acceptable. The manager Eric was far from truthful during all of the transactions from beginning to end. In the end, after making demands because of them being untruthful, the manager went with his own vehicle & brought the chair from the warehouse to the store, where I had to pick it up & bring it home myself. This store & its manager is a joke in so many ways. Lies & no follow through. Believing that all the customers will just take it. DO NOT DO BUSINESS AT THE STORE OR DEAL WITH THE MANAGER ERIC."

"There is NO customer service. The sofa we got is very different in feel from the model on the floor. Comfort style is THE only reason to buy a recliner so if it’s wrong, that’s a big issue. Sales person passes the buck to service and manager. Takes the order then says she can’t do anything if there is a problem. The manager is argumentative and dismisses you before he hears the issue. After forcing him to stay quiet long enough to tell him the issue, he said he would follow up. Surprise! Nothing. Called two weeks later and can’t remember a thing about it. Says call national customer service number. Update- national customer service is a black hole. Stuck with the sofas. They are even worse after some months. Don’t buy based on past experience. LAZY BOY IS NOT SAME AS YEARS AGO. And the Pleasanton store management is worse than most."