Richert Lumber Ace Hardware 5505 Sunol Boulevard, Pleasanton, CA 94566

"I have been to this Ace hardware store a few times over the past year and I never got dissatisfied with the service level. The store is very clean and welcoming. People there are friendly and if they see you smiling, they smile back and greet you. I recommend this store for people who want help with their DIY projects or quick home fixes. Their associates are very knowledgeable as well as resourceful."

"writing a long review, since I was left very upset that my experience , which was totally opposite of the high customer service standards they advertise. I went to the store yesterday for the first time, hoping to get some guidance for my project. But the gentleman behind the building material desk was very unprofessional, and didn’t make me feel welcome. I mentioned I need guidance on the right grade of plywood to choose for my cabinet project. Before I could even finish my sentence.. “ SIR, we can’t help you decide , you have to know what you want” I tried to explain, specifically what I wanted, but was cut short several times. Then, I inquired if they can rip the plywood for me. Again, without waiting for me to finish. “ SIR, we can’t make your closet …” I requested he let me finish my sentence.. clarifying that I’m asking either they can make some straight cuts so I can carry the plywood home easier. “ okay, it’s $3” for every cut. “ in a tone that felt like he was dissuading me. Anyways, I went to the lumberyard hoping to get some help. Made a brief mention to the lumberyard associate that I smelled strong odor of propane in the area, “ you think we’re about to blow up in flames , he joked” Anyways he shows me around the plywood and suggested I go for the ACX plywood grade without much explanation. Since there are no price labels, I ask him how much it’ll cost. He pages the office and can’t figure out what they’re saying .. So tells me. “It’s either $18 or $80” I went in to inquire myself, and was told $90. So, given I was presented with either rude or clueless folks. I gave up my plan to buy any lumber from there. Decided to at least buy some wood working clamps I needed for my project. Went and asked the associates where to look. The same guy misguided me, and pointed me towards the wrong aisle (30-31 he said). That was it for me… And I left upset and confused how my experience was in contrast of what others speak of this store."

"I have always shopped at Richert due to the great service level and helpful employees. But today they went above and beyond and I just had to share. I went there this morning to buy some bolts. Later there was a knock on my door, and a guy from Richert lumber was there. I recognized him, but was not sure why he was at my house. Well, he held up my wallet and said he found it in the parking lot!! Wow, I had not yet realized it was lost. Now this is way more that customer service, this is customer care. Imagine all the hassle this act of kindness saved me. Really made my day :)"

"Shower facet or trim kit replacement could be either a simple DIY project taking 30 mins or a frustrating project giving you nightmare. That is why it took me a few years to finally take on this project. First, you need to select the right trim kit, hoping it will just fit the existing rough in valve. If it does not fit, it is like opening a can of worms. Replacing a rough-in valve is very difficult, it is even challenging for professional plumbers. I came to Richert Lumber ACE Hardware Pleasanton. After talking to Clint about my project, he started to search from the catalogue. Clint is so nice and patient, we ended up spending 45 mins to help me make the selection, then he called me when the products arrived. My house is only 10 years old, but new trim kit of the same brand is not compatible with the existing rough in valve!!! It was where my nightmare started. After I told Clint about the issue, he called the supplier multiple times, finally, it was concluded that a new valve was needed for the new trim kit. Back and forth, I consulted many of them, most of them said it is NOT possible to install a new one unless you make a bigger opening using the remodeling plate, which would not fit the style of other bathroom hardwares. The project was stuck, so I was in desperation!... Long story short, Mr. Clint stood by me, guiding me through the whole process with many phone calls, believing that it is still doable to replace the valve. Finally, when I sent him a picture of finished installation, he replied that the gap between handle and plate seems to be a bit bigger than shown in the catalogue. Wow!!! Amazing Clint simply takes this project as if it were his own, his obsession to the customer satisfaction is impeccable. Richert Lumber ACE hardware is not just for the products they sell, it offers every customer with its true service at its best. Every time we walk into the store, we are greeted with friendly smile and expert advice. There are many people like Clint in the store, Thank you all so so much for your excellency in customer service, our neighborhood store!"

"Great local hardware store with a wide selection of lumber and materials. I was surprised at how big the store is and the amount of tools, supplies, etc. they have. The staff were very friendly and helpful. I definitely plan on going back."