The Futon Shop

"I had a really nice experience with a customer service representative named Andrea. The futon cover I had ordered was out of stock and she picked out another cover for me that was a similar color and an even nicer material, all organic. She was very friendly, responsive, and helpful and resolved my issue right away. I appreciate the attentiveness and consideration. Thanks Andrea!"

"Just purchased another mattress, amazing customer service! Shipping was fast. Mattress quality is awesome! Glad to be sleeping chemical free! Ask for Burt he super knowledgeable about the products they sell! It was like talking to a friend. Thank you !"

"Burt really helped me think through the best mattress and took so much time to explain and caluculate everything for me. Amazing store and service. I got a great deal on my mattress as well. Highly recommend!! Organic - and not breaking the budget."

"Weird, but I actually enjoyed this shopping experience. Edith was super helpful walking us through our futon choices, calling the warehouse to confirm availability of the drawers we wanted, and even verifying the shades of colors using in-store samples. She was great. She even made sure we understood the various choice of of organic vs non-organic option. Best money my sister ever spent!"

"I had a futon in college and remember the quality being really great. And since I was shopping for outdoor furniture, I wanted to see if the futon shop had an outdoor collection. Well to my amazement, they did! I met the manager, Burt at the Cesar Chavez store, where I was engaged in a wonderful conversation about the qualities and benefits of the outdoor furniture. Burt explained the high performance materials the company uses as well as care and maintenance moving forward. He showed me a selection of fabric colors, which material is best for outdoor, as well as thickness of the mattress. Burt guided me through every detail and he is a true gem!! I special ordered a queen futon that arrived on time and the delivery and installation by Jose was efficient and professional. Burt, thank you so much for your true dedication, great personality and care! You are amazing!"