Lovisa,

350 West Hillcrest Drive, Thousand Oaks, CA 91360

"Kat was the absolute best! She made me feel so comfortable before getting two piercings in each ear. She took her time to really make sure they were spaced correctly and evenly which was my biggest fear. The whole process was quick and almost painless. The selections were great too. Found exactly what I wanted. I would definitely recommend Lovisa and Kat to anyone."

"I went Tuesday afternoon and the place over all seem rather busy. Not packed but there was four or so people shopping around while I got helped. The lady that did my ear piercings was very nice. I would recommend her, her name was Kat. She was very nice and let me pick a few different breathing techniques to calm me down before she did my ears. I did get my second piercing and despite my firsts being kinda high she was able to put the seconds in a really good spot. I would definitely go back to do more piercings."

"Last week my sister-in-law, niece, and I all got our ears pierced. Not only was the woman who helped us extremely helpful, she was beyond talented in multi-tasking. Her coworker was on her lunch when we were in so she was the only one in the store doing piercings and helping customers. She honestly was so good with my 2 year old niece and was very calm, cool and collected through the tramatic second piercing. The earrings are absolutely adorable there and a fantastic price. All sales are final so keep that in mind when you go. Bailey, if you're reading this, thank you so much for assisting us. My niece loves her flower earrings and has forgotten all about the ordeal, lol! And if the Lovisa higher ups are reading this please give this girl a RAISE! She worked last Saturday (08/28/21) around 3pm. Honestly such an awesome person and very efficient in her job."

"Bad customer service. Was told to give my email for paper receipt incase I wanted to exchange earrings. No receipt was ever emailed and when I went to exchange was just told earrings are final sale. When I told her I was told I could exchange no problem. Employees solution, “it was probably the old manager that said that. she wasn’t very good, she just quit” okay not my issue. I’ve worked retail that’s not a solution or excuse she was not helpful at all."

"Bad experience. Only one person working on a Saturday afternoon. The person doing ear piercing was the same at the register. At the time of check-out I was told type my email for the receipt, which i did because I only agree with paperless notion. The problem is I never got the email receipt even though the sales associate verified my email prior to finalizing the sale. Claire’s gets 5 starts from me in comparison to this store. I was disappointed about giving this store a chance."