francesca's 548 West Hillcrest Drive, Thousand Oaks, CA 91360

"I visited Francesca's for the first time today, and it will be my last. I was in there shopping for a gift for my sister in law. I wasn't 100% sure what I should get for her, so I took a quick picture of a hat, to ask my husband. Nancy (the employee) came up to me and asked what I was looking for. She didn't even finish listening to my answer before she walked away. Then I was looking at the hat some more, with my phone in my hand, because I was waiting to hear from my husband. She then told me, "Do NOT take pictures in here." I said back, "Oh! Sorry! I just took one quick picture to send to my husband." Her response was just, "Don't take pictures!" - There was no sign posted to not take pictures. Otherwise I would not have. And even if that is the rule, she could have been kind about it, instead of snapping at me. I honestly have never been treated so rudely by someone. If they are that serious about a rule, it should be made known by signs or in the least, KINDLY expressed."

"Very nice clothes!"

"Jackie the store supervisor is phenomenal. She was so kind and personable throughout my whole shopping experience. Compared to walking into Aritzia or Abercrombie and I didn't even receive so much as a glance in the same day. She has great customer service skills and I believe she will go far with this company. Hey district and regional managers this girl needs a raise and to be promoted! Not to mention she helped me save a lot of money. I bought a pair of levis (which I am very pleased you are carrying this brand), a top, and four accessories. I will definitely be coming back to this location solely due to your employee. Thanks for everything Jackie!"

"My girlfriend loves this place"

"Cute, cute, cute, a little bit of everything and very reasonably priced"