Kaiser Permanente Vista Medical Offices

"Thank you, Mrs. Knight your professionalism, kindness, want to listen and help me solve my anxieties after a trauma I suffered makes me hopeful. The conversation we had showed how attentive you are. Your mannerisms and respectfulness is comforting and kind. You are the first therapist to show your genuine caring ability to communicate your concerns for my health. Thank you Kaiser for employing Mrs. Knight she is a true asset! Thank you Mrs. Knight thank you"

"Good luck trying to get ANY mental health help for your teenage child in vista. What a joke. But they talk to you like your 2 so that it seems ok. Just dont. I feel horrible I cant get help for my child."

"You have to be a dungeon master to navigate the maze of primary care (have to make an appointment first), then get an appointment with a specialist, find the correct location, press the correct buttons on the phone systems... the patient experience leaves a lot to be desired. In addition, I am supposed to have an appointment scheduled, but the website states "YIELD SIGN: We’re sorry, but this feature is not available right now. Please come back later and try again.""

"Avoid the Kaiser company if you can help it. Currently in a job switch and waiting for my new insurance to kick in. But in the meantime, I was willing to pay out of pocket for medication prescribed by my doctor till the new insurance started. Put in the request for a refill like always and was ignored for a week, when their policy is “allow 2-3 business days for doctor approvals”. After reAching out to have a 24hr facility send the doctor a direct message, was denied with no reason. In the message it says, “click here for more details,” to go to another page that says “some programs are no longer avail.” so I call the doctors office, and the receptionist says “we can't forward your call to the doctor’s department without express permission, I can send him a message, but please allow 1-2 business days for a response.” I explained my last message was ignored and what would happen if that is repeated, she then stated “you can call back and put in for another message to be sent” asked what would happen if it is ignored again, “you can only call in and we can resend the request.” asked about a manager or supervisor, same response. This is not to mention my appointments randomly disappearing and needing to a schedule new ones, previous times of being ignored, and delay in treatment or medication. I have never dealt with a medical company that is so uninterested in it's patients and blatantly ignores their clients."

"Went in to pick up my sons frames. When I asked crystal if I could keep the old pair she said no because it was an exchange since I got a discount. I said ok that’s fine I’ll just buy new frames full price. I have OCD and I need to collect all of my sons old frames. We went to her desk to order them and I asked if I could have the ones on display. My son really needed this pair because they are his bifocal pair, and he uses them for school. He’s 6. She stated “ you’re making this really hard for me.” I didn’t say anything. She pulled the display glasses and when I asked if she could switch out the lenses she LITERALLY laughed and sounded so annoyed. I went to pay for the glasses and the second time it took her twice as long to comeback out. I’m sure she just wanted to prove a point and make me wait. This really frustrates me because the person that ordered on the phone the first time never mentioned I’d have to exchange them. Also I’m also out 25 dollars because she said that I basically lost that money. And I drove 45 min to come here and deal with the rudest person I’ve ever met at Kaiser. I’m so disappointing that she’s allowed to talk to people like that. Not the way Kaiser should be represented. I hate confrontation and didn’t want to argue but I will be filing a complaint and hopefully try to get my money back. I’ve never felt so uncomfortable. Also like I was asking for a lot. Like this is your job. Kaiser you can do better."