Life Care Center of Vista 304 North Melrose Drive, Vista, CA 92083

"The director of Activities has been very helpful. I enjoy getting to know the residents & interacting with them."

"I love this facility! Roger and Jane are amazing, and they have an awesome team!"

"This placed held my mom hostage and would not discharge her so that they could get 4 extra days paid for by medicare. Mom was sent here to finish a 10 day course of antibiotics, which she completed. Then, they refused to sign Form 602 that would discharge her and enable mom's Assisted Living Facility to take her back in - BECAUSE, they said, she needed to have 4 days of A probiotic. A probiotics that anyone could administer, even her ALF said they could do it. I called 6 times in 1 day asking for the Form 602 to be completed - no one ever called me back. Mom's ALF Director got involved - even went there - and could not get an answer about the 602. Then ALF got mom's primary doc involved. Ultimately, I showed up and pulled my mom out Against Medical Advice. Nursing staff was great and caring - but do not trust Social Services there, and anyone of director level who is incentivized to keep patients for no reason. Will be filing complaint with BBB, Medicare, the hospital that referred her there."

"—I can only comment on the administrative side of this facility. Trying to deliver a resident’s mail, I was informed she was deceased….I suggested the Center call the next of kin and forward the mail ….but what I received were blank stares and was told to hand it over to the post office…. —I stated my concern for the possibility of the family collecting any refunds from IRS and SSA would be unlikely………. —just be aware of the lack of common sense and administrative support and it makes me wonder if she received the mail I dropped off in the past………. —I researched and found the family members online and handed over the deceased lady’s mail, something that did not take a lot of effort."

"I would not recommend this facility to anyone, not even my worst enemy, and neither would my wife. And we know what we are talking about, because both of us are retired healthcare professionals. ====================================== My wife was sent to this facility after discharge from a hospital. She was immediately admitted to the facility at 2:30 and after making sure that she was relatively comfortable I left to go home to get a few things before coming back that evening to visit her. Thus began a 16-hour nightmare of neglect and harm until she called me at 5 AM the next morning, begging me to come get her out of there. ================================================= At 6:00 PM my wife was served a dinner that was represented as being a "controlled carbohydrate" meal that consisted of two slices of white bread, slathered with mayonnaise and one or two slices of turkey breast meat, potato chips, apple juice, cake with frosting and 2% milk. (For those who don't know, that is *not* a controlled-carbohydrate meal and is dangerously the opposite.) She rejected the meal and was promised a salad instead. When I returned to visit her at 7:30 she still had not been served with the salad nor any other food. I had to go advocate for her with the staff in order to get a salad brought to her, which finally arrived sometime between 8:00 PM and 8:30 PM. Thus, she went from 2:30 PM until 8:00 PM without any proper nutrition. ============================== The facility staff would not allow my wife to use a toilet nor a bedside commode because she had to first be evaluated by someone from their Physical Therapy department. Even though we arrived at 2:30 PM she was told that no one from PT would be available until the next morning, so she would have to use a bedpan. The CNA that they assigned to her (she had just had major orthopedic surgery) was just one week out of school and therefore had very little real world experience with any sort of patient, let alone one who was recovering from orthopedic surgery. The CNA was very sweet and sincerely wanted to be helpful but she didn't place the bedpan correctly, with the result that my wife ended up with a very wet bed. After that the CNA did not change the bed. When I returned at 7:30 PM to visit, my poor wife was still left lying in urine-soaked sheets until I went and advocated for her with the staff to change her bedding. ===================================== I stayed with my wife until 9:30 PM or so and then left to come home. My wife was in pain and they didn't have the right pain meds for her so they gave her some other drugs. She was hurting to much that she couldn't fall asleep for a long time. She finally fell asleep at 11:30 PM. At midnight, thirty minutes after my wife finally was able to fall asleep, a nurse awakened her to administer a TB skin test. When my wife objected, the nurse told her that it was her job (the nurse's) to do this test and that she (the nurse) could do it whenever she wanted to. ========================================= After that my wife never was able to get to sleep again. The rest of the night there was a continual cacophony of constantly-ringing call button alarms from many patients who had to wait long times for a staff member to respond, along with almost continual sounds of sobbing and shouting for help from other patients in other rooms. Finally, at 5:00 AM my wife called me and asked me to come take her home and I did so right away. ========================== This is what this facility calls a "controlled-carbohydrate" dinner."