Consulate General of the Republic of Indonesia in Los Angeles

"Called the hotline number to ask regarding passports. Did not receive a warm tone at all. He told me to do everything on my own. Honestly, it sucks because they represent a country with such an unwelcoming tone."

"This place is trash. Everything about it is trash. The building is trash the inside is trash. The people who works here is trash. Things apparently gets done in Indonesian time. So expect delays, confusion, and disappointments. If you really don't need to come here. Do yourself a favor and don't. This place is trash!"

"I had to get an updated Police Report for immigration purposes for another country and being a non-Indonesian citizen, although former resident, but now a resident of the US, this was a challenging task, so I went to the Consulate in LA for help. The staff were all very friendly and accommodating, especially the lady at the front desk (I forgot to get her name). She didn't hesitate to help me and learning I had travelled from San Diego, she made sure I got some answers that day. She called the Embassy in Washington DC to get information and helped me with the paperwork. She definitely went above and beyond. I am grateful for the help. It was also nice to be able to practice speaking Bahasa Indonesia again."

"Came back for 2nd time renewal my Indonesia passport for Indonesian ,still in covid pandemic time yet excellent services remains, here what we've experienced : ~ entrance greet by polite security guard who well checked temperature & bags then direct to receptionist had savvy registered , record & print stickers & report your visited by email, well done ., For receptionist staffs just need more excellent trainings to show Indonesian pro services & smiles ~ Immigration service fast , simple & direct , just for 15 min got services & recipe to pick up passport when ready , it's really my wish those immigration offices in Indonesia could work in this same excellent standard as LA office servinces ~ before leaving we could see make over of old Consular interior became alive & more represent Indonesia in USA, there Good show corner of for indonesian trade Art & Craft in left side of entrance , good seat & tables for visitor waiting room for immigration services in right side, I also see small table for free drink ~ Rest room is much better, clean & ok just need bag holder in each women rest room door , we even pray in Muslim prayer room that is comfort & clean , I saw there is nursery room too, & I also check they have kantin /Food cafe , even though was closed that time in back of building for those who missed indonesian food . ~ Overall I do proud as Indonesian, seeing this improvement & we all need these & all great work all matter , kami Bangga , terimakasih KJRI please keep improving"