SEPHORA 3251 20th Avenue, San Francisco, CA 94132

"I always go to the Serramonte location, and visiting stonestown's Sephora reminds me why. Living in a city where theft runs rampant, I understand why businesses tend to be more cautious about people who enter their stores. However, I've never felt so discriminated/profiled at a Sephora ever in my life. The staff in this location are relentless. Today, I came into this sephora with the intention of browsing. I wasn't looking for anything in particular, I just wanted to swatch few things and look around which I don't think is a crime... However the unwelcoming staff at this location don't fail at making their customers feel like you've committed a felony. A greeting here and there is expected, but what I don't appreciate is being watched, followed around the store, and constantly asked "Is there anything you're looking for?" every 5 minutes. Every worker at this location is rude and miserable. I will never return to this Sephora. If you can, go to Serramonte. The difference in atmosphere is night and day. To the store managers and higher ups, I think discrimination training needs a refresher. Let's not make customers feel uncomfortable and unwelcome, and let's not judge people based on how they look!"

"I bought a foundation here and found that the product was not sealed and it was leaking all over. I didn't get to return until 20 days later, but when I did, this self claimed assistant manager told me it was too late. She insinuated that I cut it open. I told her it came open and defective and I just wanted to exchange, but that didn't seem to help. She said I should have called right away to tell them if I had a problem and couldn't come in sooner. (I thought it was an odd policy, and I never heard about it.) She gave me the customer service number to call and see if they can help. The customer service was surprised that the store didn't take it back. The return policy is 30 days even for open item! They couldn't help me on the phone because they ran a different system. So they advised me to return to perhaps another store. I went to the Serramonte store, and no problem. They were even apologetic that i got a fedective item. Great service. I have no idea why this assistant manager did what she did. I had to spend extra hours just to get refunded on the defective product. This store is conveniently located but often low in stock. I think twice about shopping there."

"Is this just for gift they can do? I asked this is for gift so I wanna get gift wrapping service even for wax paper with extra fee. But they said they don't have with terrible manner. Cheap looking for expensive gifts. Bad service. Never wanna go."

"This is the greatest Sephora in the City. there is tons of parking and lots of selection, second only to the Powell Street location which is harder to access if you have a vehicle, and they seem to have even the most popular things in stock. if not you can order in store and have it shipped to your house for free (but you have to use a credit card) so there is no real disappointment upon trying to get exactly what you want. however, higher end items such as Pat McGrath palettes, at least not in San Francisco or San Jose, so you still cannot try before buying. I guess that is why as long as you keep your receipts or know your beauty Insider email address, you can always return items. though I can't afford to go there often, whenever I do it is a Stone Groove! Love The Helpful staff and they are always willing to give you samples 4 things that need to be tried for a few days and not just swatched."