Kara's Cupcakes Napa

"I purchased 96 cupcakes to take to work which was very expensive and the manager and girl working refused to give me the amount of napkins needed for each cupcake purchased in order to hand 1 to each person. They stood there and argued with me tryung to provide plates in its place when they clearly had napkins. They had only placed 12 napkins in the bag. I explained that plates dont clean your fingers and that I needed more napkins to provide with the 96 cupcakes. After all, I brought my business to their business instead of purchasing at Sift and another bakery...... BIG MISTAKE!!!!!! The ladies were extremely rude and would not let me speak to the owner after asking multiple times. I will never co.e back to this establishment and will share with all the moms out there to spend their money at Sift. To All who may be wanting to buy cupcakes for their staff members or a party stay away from this place. Go to Sift Dessert Bar Cupcakes by Whole Foods or Sweeties cupcakes where your purchases as a customer will be truly appreciated. Cupcakes aren't cheap so going somewhere where you are welcomed is the place to go. Customer service is highly lacking here. Spend your hard earned money where you will be appreciated.....anywhere but here."

"Kara’s cupcakes are delicious and are worth every penny. I recommend the s’more cupcakes and the vanilla cupcake with the chocolate frosting. I really enjoyed the cupcakes and recommend stopping by for dessert. However, the customer service is lacking. The girl who was working didn’t seem like she wanted to interact with anyone. I almost felt like I was interrupting her."

"Located at Oxbow Market. I chose the chocolate vegan cupcake and can honestly say it was one of the best I have enjoyed since going vegan 9 years ago. The market can get very busy but it is worth the hassle to snag one of these delicious cupcakes. The staff is also super friendly."