Hansel BMW of Santa Rosa

2925 Corby Avenue, Santa Rosa, CA 95407

"I would not recommend coming here for any recall work or any work to be honest. I brought my car in for a blower motor wiring recall after I went through 2 blower motors I finally checked into what's going on with the car and realized there was a recall to replace wiring and the regulator on the blower motor. These idiots replaced the wiring but did not replace the regulator. So I called there so called manager and he's as dumb as his employees and is telling me he only needed to change the wiring. I've talked to 3 different BMW dealers and they all told me that they are required to change the regulator if it is not working properly which in my case the blower motor wasnt and is still not working because of these guys they do the very minimal and take advantage of girls it seems like they told my girlfriend it would cost her to diagnose the car from what I confirmed with 3 different BMW shops the blower motor was going out from bad wiring. So they want her to pay for the diagnosis when they're wiring was what was causing the issue?"

"In my search for an M3, I have contacted multiple dealerships across the state. They are a high demand vehicle and I am willing to purchase a vehicle outside of my immediate area. I contacted this dealership and had the misfortune of being helped by ANDREW WOOD. Once he realized that I was contacting him from Southern California, he quickly became rude, and hostile. I am still in shock by his unprofessional behavior. Well, Andrew, I now have a deposit down at another dealership also hundreds of miles away from LA. Not sure how other CAs are at this location but avoid Andrew like a plague"

"Horrible service all around. I've had to take my 750i in 3 times because the mechanics can't seem to do the job right. Apparently there is no one holding them accountable for their work. I took it in for service and came back for pick up to the car completely not drivable. Paid a couple thousand more, on top of the thousand I was already paying, for them to fix the new issue they had clearly created. Then days later realized that a whole front sensor was missing. The date to fix this issue is TBD. The cherry on top is when I experienced second tier service from the manager David. Disrespectful tone and zero professionalism. Only highlight I can possibly give is from Liz in the service department."

"Great sales people. I came in like I didn’t belong at a BMW dealership and I was treated like a paying customer without judgement. My kids were acting wild and they were all calm and collected. Overall a good experience and will likely be purchasing my next car here."

"Had a great experience with Henry at Hansel BMW. He was able to quickly secure me an allocation for the new M3 at a time when most dealers have a year + wait on this car. He was super accommodating and communicative during the entire process, was able to secure me a great rate at the time which stood the test of time as rates continued to climb during my car’s longer than usual build process. The overall experience was very smooth and delivery day was a breeze (no games). I highly recommend Henry and his team. They are a small dealer and a bit of a drive from the Bay Area but well worth it. Thank you, Henry!"