In-Shape Family Fitness

"When I tried to cancel my membership I was told by one of the staff to call back on the first of the month and I’d be able to cancel free of charge. I called and cancelled on Feb 1 and was told there would actually be a charge of $4 (one day of one month of a membership). A few days later I was charged $75 for the entire month of February. Called the staff and explained my predicament and they told me that they had recently hired a lot of new staff and I may have received the incorrect information, there was nothing they could do. Quitting the membership was a huge nightmare, staff are not properly trained. Facilities themselves are fine. Main complaints being the rooms are a little dirty and muggy. Swim lessons in pool take up half the lanes."

"Feb 7 ⭐️⭐️⭐️⭐️The treadmills have been repaired! It's so awesome to be able to come in during peak hours and be able to get a good workout in Jan 29 I was told they got authorization to replace half the treadmills. Super good news. Can't wait to see them! Keep it up and this place will be just as awesome as the other locations Jan 21 ⭐️⭐️ There are 13 treadmills at this location. In the past 4 months that I have been a member, there's a constant story about how "maintenance is coming to fix them" and yet... At any given time, only 3 to 6 treadmills are "operable" in my 2-4 sessions per week. "Out of order" signs have been posted and removed despite treadmills continuing to malfunction or literally fall apart. (Hello, lawsuit!) The other locations are so well-maintained, it makes no sense that the Alhambra location is so neglected even while so many members are complaining regularly."

"This is day 29 from the switch from California Family Fitness to In Shape. Same staff. Same facility. Small problem with billing, but I am sure it will get worked out. Kids are having fun and it gets everyone out of the house. Our location has two floors, tons of equipment, climbing wall, three pools with one indoor heated, steam rooms and more. So far so good."

"Four years ago, I really liked this gym, but it's really gone downhill. The access to facilities is great, but everything else needs to be improved. Pros: Pool (when it's available), hot tub, sauna, steam room, basketball hoop, and court sports Cons: Machines are old and poorly maintained, so out of order signs are the norm. Mirrors and floors are always dirty (and I will see the same piece of paper on the floor all week, so I know it's not getting cleaned). The walls have been patched but not painted. The women's locker rooms are awful. They are dirty and the lockers are locked open (so they can't be used). There aren't any towels or sufficient bathroom supplies anymore. They used to have towels, shampoo, conditioner, soap, and blow dryers. Now they have an all in one. The customer service isn't great either. I signed up for personal training when I re-joined six months ago, and I'm still waiting on that call back."

"No hair dryer. Manager has confirmed. You have to bring your own hair dryer. Absolut nonsense. You can't take a shower or use the pool if you have long hair during the winter basically. I am not even saying that everybody always steps in the sauna in sweaty clothes making it stink. Trash. Will close my membership."