Fairfield Inn & Suites by Marriott San Francisco San Carlos

"I left my car door open by mistake, and left the facility and the lady at the front desk closed it for me. I am so thankful to her for doing this on her own. I really appreciated this gesture."

"Solid hotel - great for working trips in Silicon Valley with a close proximity to Menlo Park. Well priced but not close to much else. I was also surprised at how tasty the continental breakfast was! Veggie omlett and salsa for the win."

"This hotel needs to train their employees better. I called because they billed me instead of the my co-worker. I was told at the time of check-in that my card would not be billed. They ended up billing me any way. I called and talked with their front desk staff. She started to get really hostile so I asked for a manager. She said that their manager was not in today and hung up. I called back and asked for a manager again she then told me she was out the rest of the week. I then had to ask if they had any other managers and she finally told me that she has one coming in at 3 and I could call back then. She made no attempt to right the wrong and basically told me she wasn't going to help me or direct me to someone that could help me resolve the problem. I normally don't leave reviews but this has to be one of the worst customer service experience I have ever had."

"The staff at the front desk during both check-in and check-out were delightful and kind. The overall cleanliness of the property was satisfactory, although it was apparent that some updates are needed. The furniture in the room appeared to be on the older side, and the lighting at the bathroom sink was noticeably dim, which made it challenging to get ready. Despite these observations, I must acknowledge that everything was adequately clean, and the staff members were wonderful. However, I have experienced friendlier service at most other Marriott hotels where I have stayed in the past."