Pep Boys,

1087 Old County Road, San Carlos, CA 94070

"I made an online appointment to have a nail removed from a tire on my car. After I parked by the service bays, I noticed that there was only one mechanic working on the one and only car in the garage. I walked into the waiting area and there were at least seven people sitting in chairs staring at their phones. The one person behind the counter asked me if I had an appointment. I said yes and gave him my name and then he told me that Pep Boys doesn’t make same day appointments. I was confused because their website allowed me to do that. I told him I had a nail in my tire and he said he’d honor the appointment but I would be behind all the other people that were sitting in the waiting area. Considering that there was only one service technician, I didn’t like my chances on getting my car back any time soon. I told him I was going to go somewhere else. He recommended Beltran Tire Service in Redwood City. I was so glad he recommended them because they were amazing!!"

"As most of other revivers I had bad experience. Very different (3-4x higher) price from what was quoted online. Justification that BMW needs special tools and has very complicated battery replacement process. Guy at reception was also confirming with mechanic on floor he can do such a 'complicated' battery replacement. At that point I just canceled, the replacement, as too many red flags started to pop up (much higher price than original, uncertainty of mechanic if they can do battery replacement, not sure if they have right tools, ...). I ended up replacing battery myself, in ~15 min, I bought new one at O'Reilly Auto Parts and 10 dollar extended wrench, and watched 5 min YouTube video to learn how to do it. I saved hundreds of dollars, and hours of wait time. Anyway I'm sure this guys are ok for some simple battery changes where it takes 30 sec to pop the hud and switch batteries. But my experience was terrible."

"If you care about your car and your driving safety, stay away from this place. If you want to have your car fixed instead of being messed up, stay away from this place. Obviously, those guys have been working way much harder to developed their shamelessness instead of their professionality. I came here to install tires for a 2018 Impreza. When I drove the car to the highway, I heard a very loud humming noise coming out somewhere from my car, which was something that has *never* happened. Clearly there was something wrong. The noise was so large that I can feel ear pain. I called them immediately, and scheduled an inspection the next morning. When I went in the second day, they first lied to me, saying there was nothing wrong. I insisted there is a noise, and they agreed with me after a test drive with me sitting in the car. So they started inspection. Later, the staff admitted that one of my rear-wheel bearing is the noise source, and they told me I need to pay an additional ~$400 to fix that, but still denying this is their fault. Clearly, they broke my bearing while tire and rotor installing, very likely due to large torque they added onto the bearing, and ask me to *pay them to make up for their own fault*. I refused, of course. I won't pay them for their fault, and more importantly, I don't trust their honesty, professionality and was worrying they will make the car situation even worse after their second suspicious surgery. If you are looking for honest and professional service, do not come here. I regret for not looking at the reviews before I went to the shop."

"George, Johnathan and Edgar saved the day! Came in for a tire rotation, had a lovely experience, I know what you’re thinking… at a pep boys? Yes, a lovely time at a pep boys. I was greeted with smiles and knowledge. That’s rare at a tire shop from my experience. I didn’t have an appointment, and nobody acted like I was an inconvenience. They found a screw in my tire and fixed that along the way. Overall I was in and out with no stresses whatsoever. What an awesome experience. No idea why this place has such low stars. I’d give them more if google would let me. Thank you pep boys!!!"

"Got a pretty miserable experience changing the bad battery. I had issue starting my car after work, luckily see Pep Boys open until 7pm; got there at 6:30pm, only being told I have to come back again at 10:30 am when they have more hands; (during the visit, I saw the Pep Boys having an oral exchange/dispute with another customer for unknown reason, I should take this as a warning sign) Then I came back next day at 10:30, the Rep almost forgot me, then being told have to wait for 2 hours for service, I couldn't do that as I have to go to work; I asked could I borrow a wrench to do myself? The Rep said "yes, but we don't have wrench, you have to buy next door"; so I have to go next door, get hands dirty, even force to bend the fixture in the picture to take out the battery as I don't have the right tool to unscrew one of the screw, what a mess! Finally I took out the battery, went in, has to wait in line again for another 20mins to get the battery to put on myself. I have to say the Rep is not really happy at the job and doing a minimum to keep it going."