SpringHill Suites by Marriott Napa Valley

"Woke up with spiders in my bed crawling over me and biting me. Spoke to management and they told me: “Insects are normal.” And proceeded to ask me if I have ever had insects in my home. First offered to change my room then changed their mind. Was staying in a 3rd floor room. Overall extremely negative experience and they will not be getting my business again."

"Front desk staff isn’t trained. They tell you one thing, management doesn’t take responsibility for it and instead penalizes you. Also as if you’re speaking to robots - they love to recite a script about how they don’t want to help. Would avoid them and pick anywhere else in Napa to stay."

"Great hotel. Nicely furnished and comfortable. The only drawback was my room faces the highway and in the morning hours was quite noisy from accelerating vehicles. If you get a room facing the very nicely landscape and maintained courtyard, the noise should not be a factor. The staff was excellent."

"By far, one of the most expensive springhill suites I've ever seen. But hey, welcome to Napa! It's tough to find anything affordable in Napa these days, but this hotel was about as good a Marriott options as the area allowed. Located a bit outside of Napa (15-20 min drive), but close enough that you're still next to all the action. Hotel is a bit off the main road, enough that it's quiet with not much development around it. Not a high hotel, and sprawls a bit with a nice pool area and firepit in the middle. Parking is convenient and free, though you may have a small walk to the front desk if you're parked far. Decent size lobby, check-in was a bit slow but maybe had relatively new staff member. Rooms can be a hike as well (since the property sprawls), but the rooms are decently appointed (typical budget hotel but comfortable). Decent size room, wi-fi worked well. Bathroom is a bit small, but workable. Morning breakfast was decent, typical Marriott budget fare but really enjoyed the walnuts and chocolate (designed for oatmeal, but makes a good snack). Overall, will be back for the affordability."

"We had a great time at this little hotel. It was small yet felt close enough to all the wineries . Scenic views as you drive through town! Breakfast buffet was good . Could have had better selections but overall it was impressive ! Coffee could be stronger , but like I said great breakfast ! And it’s free. Wish we had complimentary water like any other Marriott . Overall it was clean! It was a big room and the grounds were beautiful !!! Free parking was also a nice touch !"