SureStay By Best Western Vallejo Napa Valley

"Do NOT stay here!!! Booked 1 night in August. Got to the room after wandering around outside trying to find it. Puddle of urine outside of our room. Menacing dog down the hall. Smell of marijuana. Questionable residents. Did not feel safe! Couch was FILTHY!! Room outdated. Stayed about 2 minutes. Went to the desk and asked for a refund. The clerk said he would refund my money but never did!! I’ve stayed in many Best Western hotels - can’t believe they have their name on this location!!!"

"My room had mouse poop on the beds. And I keep feeling like I was being bit. My family members room had moldy bread under the bed. Also looked like their bedding had not been cleaned. The cover had crusty white spots on it. We obviously didnt stay, and when we went to get a refund, the Manager came in yelling, was belligerent and very unperfessional."

"Old (mostly clean) rooms. Elevator very inconvenient. Sorry breakfast. Room phone didn't work. TV remote did not work. Patched but unpainted holes in door and walls. Much traffic noise."

"When we got to our room we saw the TV was on, unsure if we had the correct room we double-checked the paperwork and tried the key card, which did open the door. Once inside the TV was on and appeared someone had propped up a pillow to watch TV. It was so late we just made sure that door was locked and secure. We did find another key card on the counter with a museum pamphlet. The room was clean, with the exception of someone prior sitting on the bed. In the sink area, there was a light but no light switch or a way to turn on the light so I had to grab the lamp and plug in to see what we were doing, the bathroom had a fan, but no way to turn it on. The breakfast there was really nothing, milk was bad, the orange juice you tried to fill and was mostly water, and the fruit wasn't good so we went someplace else. The location was good for us and what we were doing. The room was clean with the exception of someone being there before us."

"The room was nice and clean, but the noise of the freeway was terrible. In the parking lot, we saw clothing and other personal items in Big heaps, as if someone had thrown them out of one of the units. (Maybe a domestic dispute? Or someone who didn't pay their bill?) It was cleaned up by the afternoon. I felt bad for the staff that was on service, because I believe they were doing the best they could with very limited resources."