Quality Inn near Six Flags Discovery Kingdom-Napa Valley

"I am a gold member for Choice Hotels. However at this hotel when I got there they charged me a $200 deposit for the room. I asked how long it would be till it was refunded and she said 7 to 14 days on the card unless I paid cash. So I went and got $200 out of an ATM mile and a half away I was already tired and really just wanted to go to bed. When I got back to the hotel she informed me that she accidentally charged my card for somebody else's room. She said she re funded it already. So I couldn't use that charge on my own room. So instead she had to give her $100 cash deposit and pay for my room in cash. I told her that still wasn't fair because I didn't want to have to wait 14 days to get my other $84 back. She then called her manager who assured her that it would be back on my card before Morning. Well that's not true. Daytime manager says it'll be 2 to 3 business days. I traveled from Minnesota to California to work. I am really stretched tight for a budget. The manager refused to give me cash back or comp my room."

"All the Front Desk staff were great!! Helpful, professional & courteous, especially Brenda, who answered any & all of the questions I asked & helped me with a laundry problem. She went above & beyond in assisting me & always with a smile. She was awesome!!"

"I always come here for my self care getaway when I don’t want to leave Vallejo or break my bank. Rooms are always clean. Staff is very accommodating and nice. There was a new lady training name Brenda she was really sweet and made sure I checked in with no problems. This location is by a couple shopping centers and a lot of food places so it’s the ideal location if you were to stay :)"

"We have stated for a total of 2 weeks and have enjoyed the entire time. Irene was such a pleasure and always willing to go the extra mile to make sure my family was always comfortable. Although some cars got broken into during our stay that is common here in the Vallejo area so we made sure to not leave anything visible in our cars. Altogether the stay was comfortable and the staff was friendly and accommodating."

"A terrible experience!! Horrible. Someone broke our car window during the night and no one was responsible. And 6 more cars on the same night!!! Terrible service, and no one was responsible in the hotel,and they didn't want to show us the security cameras either. A very insecure place, full of homeless. The girl who was there didn't help us at all, and the manager didn't give us any answer. Of course we won't stay the other night we had paid for and we won't ever be back. I never recommend them!!!"