Safeway 555 Bancroft Avenue, San Leandro, CA 94577

"Produce: Almost half of the shelves in the produce section were empty. Red cabbages rotted and way past its prime to be sold. Genuinely concerned with how this location is handling and storing produce. 2 stars only because their staff is friendly."

"Came over to this Safeway immediately after not being able to get any service from the customer service. Western union off Washington. Same story here terrible customer service. And I stood there for almost 5 minutes before Anyone even greeted me. The consensus was they cannot help me with anything. Restaurant Union until after 30 minutes, which was 4 PM."

"Lady at the register employed by Safeway was rude to my wife with her snarky remarks. Involved herself in my personal conversation with my spouse commenting on items we purchased. Manager wasnt any help condoning her employees behavior. This Safeway needs some serious training in customer service . How about just ring up my items and mind your business."

"I love the Safeway it’s one of the nicest safe ways I’ve been to it may be a smaller Safeway but I like that I love the friendly customer service. I love how I can do a Safeway pick up order and it’s always accurate and they’re super efficient. I’m not waiting more than five minutes. Albert customer service experience. Here is very splendid. And the atmosphere is just lovely. Go here if you want a good shopping experience"

"The store has seen better days - decades ago tbh. Though the self-checkout has improved things somewhat, there still seems to be a lack of attentive staff. Recent renovations have left much to be desired in the way of customer service. I understand these are rough times, but you cannot have imprisoned merchandise AND unreliable staff and technology. You may save money by reduced theft, but you will also lose sales (from myself and others) because of the raggedy system of service currently in place. It's a small grocery store compared to many others in the area, brand aside, so fluidity and speed of service is paramount. Your store cannot hold both long lines AND bulk shoppers at the same time, unless you actually WANT chaos. Somebody be reasonable, please."