Safeway,

1499 Washington Avenue, San Leandro, CA 94577

"Visiting the Bay Area and as a customer of other Safeway store siblings I was excited to check this store out. Very clean, and well stocked. I was surprised by the amount of Boars Head selection of deli meats here."

"On Thursday, December 14th, 2023, at around 7:30 am, I visited the Starbucks located inside Safeway at 1499 Washington Ave, San Leandro, CA 94577. During my visit, I encountered some difficulties with the Starbucks worker who took my order. It seemed that she was having trouble processing my payment, while she had no issues with other customers. This was not the first time I experienced this problem with her. The first time, the manager had to assist her in completing my transaction. Unfortunately, the same issue occurred again a few weeks later. Despite multiple attempts to swipe my card, the worker falsely claimed that my card had zero funds, even though I had confirmed the balance before entering the store. Frustrated, I decided to recheck my card's balance and allowed several people to go ahead of me in line. To my dismay, the funds were indeed available. At this point, an assistant manager, whom I had never seen before, approached me. I explained the situation to her and requested the male manager to handle my transaction, as he had successfully helped in the past. However, the assistant manager seemed to have trouble understanding my concerns, indicating a lack of proficiency in basic English and her job responsibilities. As time passed, I continued to wait for my order to be processed, even after allowing others to go ahead of me. Finally, the Starbucks manager arrived, accompanied by a new worker starting her shift. The worker who had trouble taking my payment then loudly instructed her coworker to assist me, as if I were causing trouble. It was evident that she lacked patience and had lied about the availability of funds on my card. It was not until the competent manager stepped in at around 7:55 am that my payment was successfully processed, and he kindly made my drink. The unpleasant experience with the Starbucks worker, who displayed impatience and yelled at her coworker in front of me and other customers, has left me feeling unsafe with her handling my drinks. This is not the first time I have encountered issues at this Safeway/Starbucks location, and it seems that the overall quality of service has significantly declined. Additionally, I have noticed that I am being charged extra for the same size and drink I order every morning. If there has been a price increase overnight, I apologize for any misunderstandings. However, if this is not the case, it appears that I have been overcharged. As a loyal customer who visits daily, I expect better work ethics and behavior from the Starbucks staff."

"I found it to be a really good grocery store for the items I needed, including salt-free chips and Chobani oat milk. Their produce section is pretty large, lots of different things, although the prices can be a little high-but that’s everywhere. Lots of variety storewide. I need to try the deli because everything looked really good. The only issue I would bring up is that sometimes the checkout line can be pretty long. This trip, the lines weren’t too bad. This last visit was great. The checkout cashier in the middle section (alcohol and other items area) was super friendly and helpful with me and at least one other customer that I saw. She tipped my review from 4 to 5 stars. This is definitely my go-to store out of all the locations."

"Here's a review for the Starbucks located in Safeway on Washington in San Leandro, CA: "I recently had mixed experiences at the Starbucks located in Safeway on Washington in San Leandro, CA. The store manager at Safeway made the decision to switch the Starbucks manager to another location, which seemed to have a negative impact on the overall customer service quality. However, during the time when the Starbucks manager was still there, I was impressed by their exceptional customer service skills. They always went above and beyond to ensure customer satisfaction, even when certain products like vanilla cream or cold brew were temporarily unavailable. They would gladly make the products themselves to make customers happy. Unfortunately, since the Starbucks manager was transferred, I've noticed a decline in customer service and product availability. On multiple occasions, I've visited this location only to find that they are out of cold brew, vanilla cream, or other Starbucks products. It's disappointing because I know these items can be made, but it seems like the current staff is either unwilling or unable to do so. It's crucial for them to fulfill their responsibilities and ensure products are prepared in advance. Furthermore, I've experienced issues with the quality of the cups and lids used at this location. On one occasion, a poorly designed lid resulted in hot coffee spilling all over my shirt, causing frustration and inconvenience. Overall, while I had initially enjoyed the service provided by the Starbucks manager, the recent decline in customer service and product availability has left me disappointed. I hope that Starbucks can address these issues and improve the overall experience at this location. I would rate this Starbucks a 0 out of 5 stars, based on my recent experiences.""

"During the weekend there is always a huge line and only 1 counter is open. It is better if the management steps in and solves the customers problem. If you are in a hurry and to be on time somewhere please avoid this place."