Royal Swimming Pools 6426 Summer Gale Drive, Memphis, TN 38134

"I ordered a pool kit costing over 27k. We broke a part upon installation. When I ordered the replacement they sent the wrong part. They charged me a 20% restocking fee and made me pay for shipping to return it. It was $600. the correct part was less then $100. At 1st they said they would listen back to the voice recording of my order to confirm it was their mistake then that changed to no response at all. The only phone number at this company that gets answered is the sales line. Any call to customer service goes to voice mail. My installer used this company for over 20 years and they won't even call him back. He had to switch to a different pool company. Stay away."

"Stock, purchase and shipping went very well. It was disappointing that Royal's only installation contact in Southern California never returned any phone calls or emails. Eventually we found a local team. The pool is very nice. The liner thick and beautiful. For some reason it's collects much less leaves, dirt and bugs than our prior pool. The water is always clear. Same pump and filter system. Quite pleased."

"If they can GARUNTEE your entire kit is on stock go for it. The shipping was a nightmare (just ask Megan with Royal, she handled my damaged and missing items claims). When items go missing or get damaged the carrier points fingers at warehouse blaming lousy packaging and the warehouse blames the carrier claiming lousy handling.While those two figure it out you are stuck like chuck till someone claims responsibility for the damaged items. I had a full size 18 wheeler at my house six times. I took four vacation days just to deal with the shipping debacle. Numerous times Items were listed as on the truck (bill of lading) but in reality were not on the truck. Once you point out to the drivers that the bill of lading shows items being delivered that are not even on the truck things can get very interesting depending on the drivers attitude, all while on the side of road next to an eighteen wheeler. Far to often items showed up damaged, items magically reappear and deliveries had to be rescheduled. The shipping and handling with R&L carriers needs to be dropped entirely. Old dominion carriers came out once with an eighteen wheeler and everything was packaged and accounted for. The bill of lading actually matched what was on the truck for delivery. Some of the staff at Royal are not the most courteous, had an issue with Jake that was fixed by another staff member (who's name I wish I could recall). Jake would have cost me a year if I had just listened to him and not pursued my skimmer issue. I had my entire pool kit minus one skimmer and without a skimmer you can't finish the pool, period. Jake insisted it could be up two months before my skimmer arrived, it was on backorder. We only get a few nice months in the northeast to decide whether or not to start this kind of project. After speaking with Jake I reached out to the manufacturer of the skimmer, who informed me that my skimmer model wouldn't see production again until 2022.I had the entire pool kit minus this skimmer by July 2021. I called back Royal and informed them of this, I spoke to a staff member whose name I wish I could recall ( not Jake or Zach). This guy at Royal had me my skimmer in a week, I mean at the doorstep. After Jake claimed it was absolutely not possible. After the skimmer issue was resolved we finished the pool by the end of September. Once I actually had the entire kit things went together very nicely. My family and I did the entire pool install. We only contracted out the finished concrete work.That said, THIS WAS A LOT OF WORK, I WOULD NOT DO IT AGAIN as a DIYer. I can't stress making sure Royal assures you the entire kit is in the warehouse and ready to ship when you order. Not having components will put the brakes on the entire project. If the skimmer issue would not have been fixed, I would not have recommended Royal swimming pools. That said though, I would order off of Royal Swimming Pools again, knowing what I know now (kit availability and avoiding R&L carriers). Thank you Royal as a whole, the pool has come out great!"

"Royal pool was awesome to deal with! This was the first time I ever did this and was able to complete the project by myself! I don’t understand the other review that states you can’t contact them. I was able to call and get drawings emailed to me to help the process. Great company to work with and I got an awesome pool with a black liner and sun ledge. We love it!"

"Royal has a good selection of above ground pools at a pretty good price too. If you are in the Memphis area, they even do the excavation and install for you. They are also one of if not the only company that will install a deep end for your above ground pool, which I thought was really cool! However, I rank as just 3 stars because the customer service has been pretty slow and/or non existent since taking my money. I still have not received our pool cover nor the two LED pool lights we ordered with the pool 2 months (or maybe more) later. I cannot seem to get in contact with anyone easily about it either to find out where they are. The only other bad thing is that after the install, the crew left their trash and all of the shipment boxes piled up in my backyard. It would have been nice if they would have hauled it away, but they did not. I thought that was kind of messy. But the job was actually done really well. I recommend paying the extra for the back fill however! We decided to skip that and do it ourselves, but man... what a pain in the back... that was my mistake. Would have been well worth paying for. While writing this review, I have been on hold for a good 25 minutes still waiting to hear about the lights and pool cover... and still waiting... . . . maybe eventually... Fix customer service and it would be 5 stars! Also, I should mention it is toward the end of the Coronavirus pandemic, so I'm sure that plays a role... but not answering emails after over a week is unacceptable regardless. That's plenty of time to respond to a simple shipping question. EDIT: Shortly after writing this review, I was in contact with someone who found my pool cover and also located the issue with the pool lights I ordered. They found another distributor for the lights to get them sooner and should be on the way soon. I've changed my rating up to 5 now because they did such a good job and got back with me on my items missing. The only thing I wish was different would be that they would have asked if they could move the trash to the curb for me. No biggie, but would have been nice since it also had their trash from lunches during the days installing the pool. But the job outside of that was very well done!"