Rejuvenation

"When you're tired of online shopping and want a great retail experience, head on over to Rejuvenation in Costa Mesa. Some things you just need to see and feel in person. How bright is the lamp? What's the fabric feel like? Does my butt fit on this chair? Albert was a big help in-store, and later on the phone when I had additional questions. Go have yourself a wander around the store."

"We found the lighting fixture we wanted in the store, but we had to go home to measure the dining room ceiling. The store asked us to call back and order through the store so they would get credit, which we were happy to do and did on October 13, 2023. When the fixture arrived, it was missing a down-rod. We called customer service, and they said a part was being sent. When we noticed the part never arrived, we called to see where the part was. Customer service told us, without explanation, that the shipment was cancelled and a whole new fixture would be shipped. That was in early December 2023. The fixture was to arrive in the beginning of January 2024. It did not arrive. When we called about the fixture, they assured us it would arrive by the end of January. It did not arrive. On February 2, 2024, we drove into Costa Mesa from Palm Springs and returned the defective fixture to the store. They would not return our money because they said the second fixture was in transit. Once the fixture arrived and we returned the second fixture, they would credit us. They said the second fixture would arrive between February 2 and 5, 2024. It did not. By February 10, 2024, the second fixture still had not arrived. We called the store. The clerk could not figure out how they had messed up so badly and had corporate call us. After a half an hour on the phone with corporate, they tried to send us a third fixture because God only knew where the second one was. At that point, we got finally got our money back. If you'd like to experience a situation like this, buy something from Rejuvenation."

"Amazing lighting with a cool retro style... staff is knowledgeable and easy going..the sales people don't jump on you when walk in the door... but very helpful when needed...found the coolest floor model furniture for an amazing price"

"For a high-end retailer Rejuvenation has archaic technical systems. Waited 3+ months for a replacement for an Eastmoreland shade because the one we received has 2 significant scratches. Every support person we spoke to gave a different answer. We called 3+ times to change the shipping address. Guess what? That just shipped out the item (again 3+ months late and it wasn't even on backorder) to the wrong address. I have no hope that I'll actually be able to resolve this issue with support because they aren't equipped with the tools or knowledge to make things right. This review isn't specific to the Costa Mesa location but instead the company as a whole. Rejuvenation is a joke, there's no excuse for such poor communication and inability to assist for a retailer at this price point."

"My recent visit to Rejuvenation in Costa Mesa was an absolute nightmare. My husband and I, accompanied by our 8-month-old daughter and 2-year-old son, walked into the store expecting a pleasant shopping experience, but instead, we were met with judgmental stares and disrespectful behavior from the staff. As any parent knows, young children can sometimes become restless, and that's exactly what happened with our toddlers. From the moment we entered the store, the three associates working there made it clear that they disapproved of our kids being present. Their constant glares and bad looks only added to the already challenging situation we were facing. At one point I got extremely uncomfortable when I noticed the glares the employee Albert was giving my 2 year old son. A glare of what I think a predator would look like. To make matters worse, when we finally managed to find the items we needed, that same employee, Albert engaged in a heated argument with my husband, Jerry. Instead of showing understanding or offering assistance, Albert had the audacity to insult us as parents and claim that our kids had no manners. My husband calmly explained that they were just toddlers and were naturally restless. However, Albert's response was shockingly insensitive, saying that it was our choice to have children, so we should handle it. Proceeds to saying this is exactly why I don't have children, it's a choice so handle your kids and teach them manners. At that point, we had had enough. We left all the items we intended to purchase on the counter, attempting to salvage what little dignity we had left. As new parents struggling to navigate the challenges of raising two young children, it was incredibly disheartening to be treated in such a degrading manner by an employee of a retail store. I sincerely hope that the management takes this incident seriously and takes appropriate action. No paying customer should ever have to endure such disrespectful treatment, especially when it comes to something as natural as children being restless. Albert's behavior was not only unprofessional but also reflective of the store's poor customer service standards. After reviewing all the negative reviews on their Yelp page is clearly all makes sense. I strongly urge potential customers to think twice before visiting Rejuvenation in Costa Mesa. Our experience was not only embarrassing but also completely mortifying. It is essential for businesses to value their customers and provide a welcoming environment for all. Sadly, Rejuvenation failed miserably in this regard, leaving me with a deep sense of disappointment and humiliation."