Bedrosians Tile & Stone - Wholesale and Customer Pickup (Warner)

"They sell products from their website that don't match reality. Purchased U-channels which have beautiful, straight Uchannel images with perfect holes on their website, and they sent me kinked Uchannels with broken holes. Customer service told me that this is how the product in their stockroom looks, so I want to return it, I need to pay the return shipping fee and a 25% restocking fee. Was a first time customer, not coming back."

"I paid for 3 slabs of quartz and was told that they had to come from the warehouse in Anaheim, so the order would be here in Palm Desert in a week. 3 weeks later still no quartz and I spoke to the store manager, Jamie about this. Apparently the salesman, Marcos, who went on vacation after I paid for my order, did not put my order in. The manager refunded me about $160 for the inconvenience. So we are 3 weeks behind on my kitchen now and the countertop fabricator finally gets the slabs and makes the countertops. While installing the side that requires 2 pieces of the quartz, I noticed that the colors were NOT the same. On labor day 2020, I went to see the store manager (Jamie) in person, and showed her a picture if my countertop with the 2 different colors. Her words were: "oh it's like night and day" "It is Monday and I can have someone over to your home first thing Wednesday morning and we will get this resolved".On wednesday I took the day off from work and no one showed up, and no phone call either. The next day my contractor called me to let me know that Marcos, the salesman who took my order, said that they checked the lot numbers on the quartz that was released for my countertops and they were different lot numbers. For this reason, there was no need for anyone to come over, but no one let me know anything. The fabricator had a piece of quartz of the right color left, and let Bedrosians have it back, so that they could match it up. No surprise...they don't have anymore quartz in stock in that color. Tomorrow will mark the 7th week since I ordered and paid for my quartz. In short, this company does not check the merchandise, they do not care about their patrons, the sales person didn't put in the order and the store manager obviously doesn't follow up on her staff's orders, showing the lack of care for the customers. The manager makes promises that someone was going to come over to the house to see the gross error, and she does not have the decency to let the customer know that no one was coming after all, causing the customer to lose a day of work. At this point, I think it is fair to compensate me by refunding me all my money, for everything I have thus far had to endure due to the lack of customer service and quality assurance from Bedrosians."

"Great place to get material. They make you feel at home when you walk in! Especially Ari she gives you service with a smile. I can’t stress how great this company and its employees are; not to mention their products."

"Kitchen and bathroom remodel made me loony this year. Smart people pick out their materials before the begin the project. I was scrambling, stressed and had my heart set on a natural stone. Everyone including my contractor said, "do not do marble, you will regret it." I have a busy kitchen, and worried about stains and etching. Ajay at Bedrosian introduced me to quartzite. It took me a couple hours but I found the perfect slabs. Everyone was so patient and helpful! I had my counters sealed upon installation by a company Ajay recommended. No stains, no spots, no issues. Happy customer!"

"We purchase material at Bedrosians all the time. The customer service is great. They definitely work as a team; Chuy, Agustine & Norma. If one isn't available the other assists right away. They have a great selection of material at a good price. I would absolutely recommend doing business with them. Service with a smile!!!"