Prime Building Materials

"Busy place but there are enough cashiers to take good care of customers nice people and great quality in any product they sell besides really good prices"

"Poor communication and customer service. Called and spoke to Jose on the phone to ask about the differences in their porcelain and stone pavers and he was extremely unhelpful and rude. He told me its not his job to educate me and that he is just there to sell me the product. Even though the knew the answer to my question, he told me to ask my contractor because he is not going to tell me what I need for the installation, even though these are all products they sell! This is not how customers should be treated when they are trying to give them business."

"Communication on refund pick up is done really poorly. There is no effective communication on their end atleast with the sales rep Jose that we were assigned. Nor processing refunds after items have been picked up or arrived. Their department doesnt seem to have it organized enough to provide an accurate turn around time frame reaslistic enough within reasonable terms. Its extremely dissapointing for our business to work effeciently with this company and deters our company from continuing to work with them in the future for other projects."

"I just wanted people to know if they want an honest, reliable and truly helpful material yard that Prime Building in North Hollywood is the only place to look. They are extremely reliable, they deliver materials when they say they are going to. They have incredible customer service and pricing. I enjoy working with them and will continue for the unforeseen future. Keith Coburn"

"always buy my gravel and all xeriscape material here, if you talk clear they will be clear with you. be wise and talk serious to them, this is a business not a playground, if you want sweet talk(to be treated as a child) to be satisfied go somewhere else. glad i know this place exists. keep up the good work(forklift guys outside do great work!)"