The Home Depot

"AVOID. This Home Depot is a scam and will do anything to take unearned money from you. I've ordered 3 items for in-store and curbside pickup on separate occasions. In all instances, the items turned out to be defective and/or had heavy wear-and-tear. Clearly, they are re-boxing previously returned items that are in poor condition, and hoping that the next customer won't put in the effort to return it. Well here am I to say... Please put in the effort to return it! Also - Their "specialist" for home projects is a LIAR, rude, and will make your project way more complicated than it needs to be. Vanessa Luna, the "specialist" we worked with, marked up a quote and didn't mention it to us on the call. When we caught it and called her back, she blamed another imaginary person for the "typo" and didn't apologize. Rather, she said we could "take it or leave it". She was so focused on how much we would pay versus helping us understand the scope and timeline of the project. Would recommend to avoid this shady Home Depot at all costs."

"As a regular customer of Home Depot, my recent visit to the Roscoe Boulevard branch left me disheartened and deeply dissatisfied. Upon entering the store to purchase a multimeter, I encountered significant hurdles in finding the right product. An employee named Moe, who shadowed me persistently and provided misinformation, hindered my shopping experience. His misleading guidance and interference not only prolonged my search but also created unnecessary frustration. Furthermore, when seeking assistance with a Milwaukee battery charger, the lack of support from staff, except for one individual, compounded my disappointment. The encounter at the checkout with cashier Brian escalated the dismay, as his disrespectful manner towards my wife's concerns regarding a partially open package was unprofessional and dismissive. This, along with Mo's continued intrusive behavior, exemplified a concerning lack of professionalism and respect for customers. To ensure my feedback is heard and to prompt improvements in customer service, I intend to share my experience across various review platforms, including Yelp, Google Reviews, and other relevant sites. Furthermore, I will compile an email detailing these incidents and provide links to each review posted, which I'll send to the district manager and/or corporate office. It's my hope that this concerted effort will encourage Home Depot to address these systemic issues for the benefit of future customers"

"I purchased my windows through Home Depot, and had a good experience thus far. They’re not installed yet. I also needed new kitchen cabinets and floors throughout the house. The customer service at Home Depot was poor. I made an appointment with the cabinet rep, who spent maybe 20 min with me, wrote some information and a quote down on a piece of paper and sent me on my way. I then went to Lowe’s and had a completely different experience. I ended up purchasing my kitchen at Lowe’s. I contacted Home Depot‘s management to make them aware that they lost a sale and a customer because of poor customer service. The manager, Patricia, told me that she would make it worth my while if I came back as a customer. I told her I needed new floors, could she give me a discount on the floors. She said yes. after some hours of meeting with the flooring person, who was great by the way, having my house measured, so forth, and so on, I was ready to sign the agreement to purchase new floors for my home. I just needed to know what discount I was getting. The discount that was supposed to bring me back as a Home Depot customer was 2%. I ended up purchasing my floors at Lowe’s. I didn’t feel that Home Depot was serious about working with me. And I felt they wasted my time. I won’t be shopping at Canoga Park Home Depot again."

"Great service! We bought garland and got a fresh Christmas tree from their tree lot. The tree lot attendants was amazing and very helpful. The trees are fresh and beautiful."

"BE AWARE! Thieves are smashing windows in this store and management can’t even call the police for you, as a Pro I’m very disappointed. They broke my windows and took my tool right next to their pro entrance they said it’s happening every day.DONT GO THERE GO TO LOWES."