Abbey's Carpet City & Flooring

"Knowdgeable sales reps to talk with. If they don't have it they will find it. Interested in every customer."

"Our overall experience with Abbey’s has been very disappointing. We shopped around several places before selecting Abbey’s for our flooring. We primarily worked with Pat who was very knowledgeable and helpful. Our plan all along was to install the vinyl plank ourselves and hire Abbey’s to replace the carpet on the stairs and install a transition cap to match the vinyl plank. Pablo came out to measure our stairs. He knew of our intentions of having them install the carpet and finish the top of the stairs with the transition cap as well. Although the work order did not list the the transition cap, we expected that this was included based on our numerous conversations with Pat and Pablo. The day before the carpet was to be installed, I called and spoke with Tonia. I wanted to make sure they had received the transition cap and that it would be on the truck. She confirmed and assured me it would be. The installers showed up the next day with no cap. I immediately left Pat a message saying the nose cap was not on the truck despite Tonia confirming it was. The  installers ended up having to tape down the end of the carpet at the top of the stairs. It took numerous phone calls (many of them unreturned) to get to the bottom of this. I was told that the part was ordered but hadn’t arrived on time. I was finally contacted when the transition came in. The packaging on the transition has the date it was ordered which was several days after the carpet was installed. Someone dropped the ball and lied about when they ordered it. I opened the packaging for the transition cap and found that it was the wrong color!! I left another message about this mistake. Pat apologized and said she would reorder it. The correct transition finally arrived. I called to ask when they would be installing it. I was immediately transferred to Pablo who told me they were going to charge me an additional $100 to install it! What?! He told me I would have to pay up or they would not install the transition or give me the correct part. Despite the fact that the transition piece is not in the contract, it is very clear that Abbey’s knew we were expecting that this was included in our purchase. I’ve had numerous conversations with Pat about our plans, I told Pablo the same thing when he came to take measurements and Tonia confirmed the piece had arrived and would be on the truck for the carpet installation day only later to be proven false. Pablo tried to shift the conversation away from the lies I was told by saying they bent over backwards for us by returning excess product. Yes, they did the return for us. That had nothing to do with the fact that they are now backtracking and refusing to complete a job. The quality of the flooring materials they sell is great. No complaints there. After spending over $4,000 on flooring, I cannot believe they are being so unprofessional about something so little considering the numerous screwups on their end. Would not use them again nor recommend them to anyone. Stay away!"

"This place sucks. My fiancé researched flooring places and decided to go with Abbey's because they are local and originally were so helpful. We were re doing the flooring in our entire house. The first half of working with them was great, however the second half was awful. The main rep helping us stopped returning calls and gave way too much info about her personal life with regards to not calling us back. Terrible customer service. You can't even reach a main line when you call- you have to respond to a specific person. They did an incomplete install job on our stairs, leaving out a cap to finish attaching the carpet to vinyl planks at the top of our stairs. They lied and told us a part was on the truck to be installed, but then showed up without it. Now they are telling us we have to pay additional money to have it installed- clearly going back on their original word. They also lied about even ordering the past because the order date on the actual box, once we got it, was a week after we had the carpet installed. Oh, and also, they ordered the WRONG nose cap. Such poor attention to detail. Lying to their customers. It takes multiple calls to get any response back. Not going here again, nor recommending people. I will be sure to advise people away from this place. They said they would deliver the correct nose cap to us once it was actually ordered and now they're holding it hostage, again going back on their word, saying we won't get it until we pay our install fee for the carpet on our stairs. But why would we pay for the install when it hasn't been finished?!?! The carpet at the top of our stairs is literally taped down on the vinyl planks. And they think that is ok. PATHETIC. I would leave 0 stars, but Yelp requires I leave at least one."

"Terrible, terrible, terrible customer service! The owner is rude and disrespectful. I ordered the product without opportunity to see it on the floor (they did not offer samples), and nobody explained me that the product that you order can not be returned (or they charge almost a price of the product for restock) unless the box is unopened. It was not in the contract either. How can I figure out if it works for me or not without opening and seeing it first? And who would order something which s/he's never seen without an opportunity to return it? The owner told me that "we can not explain the customers every single policy", but return policy is the most important one for the customers and should be conveyed! VERY upset with the store, owner, and the product! Will never buy anything from them again!"

"Friendly, experienced & efficient staff, quality stock & installation crew. We have used this company over 10 years for our home & rentals. Very satisfied with the product, service & flexibility. I believe it is a local company. Highly recommend."