Sally Beauty

"Store it l self is good, but associates doesn’t know anything about hair color. I went in to get bleach and asked if I can put the ash blonde on my hair, she said yes but didn’t tell me it would turn it gray. My hair is super gray now idk what to do"

"Went there to return a shampoo & get stuff for my nails. Pretty disheartening how I got treated. I have carpal tunnel so sometimes it’s hard to carry everything I have in my hands/arms. Something I got dropped and the lady at the front said “are you gonna pay for that?” I was confused and before I could say anything she kicked me out of the store and made me feel awful. Never coming back here to this Sally’s again (yes I was going to pay for it & what I dropped didn’t break)"

"They're on the ball here. Some Sally's can be a bit dodgy depending if the staff knows the stock. I was in near close on a Sunday during the holidays, and I'm glad to report they did. A very polite staff here, too. Supply chain issues have been a challenge everywhere, but although there was less on the shelves, it was well displayed so that the storeooked complete. Their variety was still tops. I got everything I needed for what can be a challenging procedure, and I am glad they did!"

"Customer service used to be amazing there. Now, I would rate it on the same level as fast food customer service. I had to ask about the actual color of a dye I was interested in because almost all of their sample dye swatches were missing. The associate told me it was VERY CLOSE to what I wanted and wouldn't be much different. Turns out the color was nothing like what I wanted and had pointed out in a semi permanent color. It was MUCH lighter. Now I have to redo my hair!! Thanks for the damage!!"