Floor Coverings International East Bay

"Absolutely fantastic customer service and results! Lee came to our house, gave us a quote and three weeks later I had the most gorgeous hardwood floors! We were quoted two weeks for the work and they finished it in less than 6 business days! But the best part, they kept the house pristinely clean and shifted the furniture where we were able to sleep in our own beds every night! There was one floor exchange that was tricky and Lee kept at it until I loved it. Blew away every expectation I had. I’d give 10 stars if I could! Thank you."

"After visiting 4 other flooring stores, I decided to do business with Floor Coverings International largely because of the office manager, Luree. Her experience, knowledge, and great personality led me to selecting the perfect kitchen floor and living room carpet. I was listened to and if needed, additional samples were ordered so I had many choices to take home and I never felt rushed. The difference is they provide a service to help you select the perfect flooring that will fit your design, rather than just trying to make a sale. Lee came out to measure, carefully reviewed the two areas and gave me his professional opinion. I would highly recommend anyone looking for flooring products to drop by Floor Coverings International in Pleasanton. (Kitchen - Karndean Flooring, living room - Dream Weaver carpet.)"

"We wanted to change our living room from carpet to hardwood floor, but the specific style of the wood that matches the rest of the rooms was no longer manufactured by the supplier. Lee helped us to pick a very close match in style, color, and texture, and he ordered the exact amount needed for the job. The entire planning process was very smooth, thorough, and thoughtful. We feel our needs and concerns are well understood and addressed with a lot of attention to detail. They also have THE BEST hardwood installation crew in town. Sam did a fabulous job preparing the worksite to keep everything clean and organized. The entire installation process is precise, fast, and of the highest quality. The new floor was installed with a perfect match with the existing one, with seamless transition and integration. I'm very impressed with the result!"

"Lee and his team was excellent to work with and had great communication. The floors look amazing!! They are very knowledgeable and professional. There were multiple problem areas on the wood floors (stains, burn marks, missing&broken pieces etc...) and after the refinish, all were unnoticeable. Looks like a completely new floor! Definitely recommend."

"We contacted Lee to install solid cherry hardwood floors in our rooms that had old carpet. We also wanted to build new some new steps into our family room that was lower than the rest of the house. The communication with him was always top notch and he never failed to respond in a timely manner. After he understood our plans, he came out to the house to take detailed measurements and examine difficult areas. He explained that our family room that is lower would need to have engineered wood since it has a concrete floor underneath unlike the rest of our home which has subfloor. He walked us through the whole process from ordering the wood, letting it acclimate in the home for a period of time, and the installation time frame. He brought us the baseboards ahead of time so we were able to paint them before the installation period. The two workers who came out were Sam and Esteban. They were both very professional and got straight to work every day with no delays. They were able to get the work done in the promised time frame with no issues. Lee came out multiple times during the installation days to inspect the progress of the work. It really showed how much he cares about the quality his company provides. I am very happy with the end results!"