LL Flooring

"While the store itself was fine…products on display, etc…and the staff knowledgeable, communication is not their strong suit. Call backs were either non-existent or delayed making me make several calls to get things done. Instructions (I had the installation done by their contractor) were unclear and sometimes just incorrect, causing an unnecessary trip to the store and project delays. In the store itself, the people were nice but either understaffed or inefficient. Apologies were profuse, but reality was a visit that could have taken 10-15 minutes took over an hour."

"Found really great prices with eco choices that I care about. Plus I had a wonderful experience with Julio. Incredibly helpful, no hard upsales. Plus a great sense of humor. Which for me gives 2 thumbs up. I really appreciate being treated like a human being and not just a dollar sign. I highly recommend them here, even if you have to drive a distance like I did!"

"Our family has gotten all our flooring for home and commercial properties. They know how to treat their customers, especially loyal ones like us who keep coming back year after year. Thanks for all you do! :)"

"My Initial review was below. After posting it Lumber Liquidators reached out to me t make things right. Not only did they apologize, they refunded our money and replaced the damaged flooring. When I went to pick up the replacement boxes the people there were very nice and helpful, the manager Nicole was awesome, and everything went well. Thanks to LL for cleaning this up. The floors look great in our new home! With so many choices for flooring, there is no reason to use these people. We spent over $10,000 here and when our floors arrived two of the boxes had been smashed by a forklift. When I called, the manager Nicole said that I should just cut out the damaged pieces and use the rest as smaller scrap for edges etc. They would not give me new boxes. This place is not any cheaper than anywhere else even though they call themselves "Liquidator". Any big box store is going to be cheaper, and any specialty floor shop is going to have much better product and customer service. Use these people at your peril. They are not an honorable business."

"Horrible company. Used there Nirvana Cherry laminate flooring and it separated and the joints swelled throughout home. As General Contractor serving Sonoma County I recommend staying clear of this business. Completely defective product and they would not honor there warranty. Buyer beware."