Kroger Pharmacy
About the Business
Kroger Pharmacy is a trusted health and wellness destination located at 61 East Thompson Lane in Nashville, Tennessee, United States. As a full-service pharmacy and store, we provide a wide range of prescription medications, over-the-counter remedies, and health products to meet your healthcare needs. Our friendly and knowledgeable staff are dedicated to providing exceptional customer service and personalized care to help you and your family stay healthy. Visit Kroger Pharmacy for all your pharmaceutical needs in a convenient and welcoming environment.
Photos
Location & Phone number
61 E Thompson Ln, Nashville, TN 37211, United States
Hours open
Monday:
1:30 PM - 8:00 PM
Tuesday:
1:30 PM - 8:00 PM
Wednesday:
1:30 PM - 8:00 PM
Thursday:
1:30 PM - 8:00 PM
Friday:
1:30 PM - 8:00 PM
Saturday:
1:30 PM - 6:00 PM
Sunday:
1:30 PM - 5:00 PM
Reviews
"We started using this pharmacy a few months ago and have had the BEST experience! Everyone is super friendly, helpful and honestly some of the best customer service I’ve had ever with a pharmacy. We are moving soon, but I am tempted to still come here because my experience has been so positive. Cannot recommend them enough!"
"SUPER NICE STAFF!! SHANE AND RAHAB ARE SO FRIENDLY AND HELPFUL! They make it a pleasure to pick up your medicine! Thank You Kroger for these wonderful pharmacists!!!"
"I love my Kroger pharmacy! Everyone who works there are always friendly and listen to your needs and questions. There have been a couple mistakes made concerning me given someone else’s medicine. None of us are perfect and with the amount of stress the staff has I don’t see how they keep it together. I say God Bless them and THANK YOU KROGER PHARMACY for being so good at your job."
"I witnessed a very disturbing interaction today between the pharmacist (tall blond man, obviously the one in charge.) and a customer today. First of all there must have been at least 6 employees working, and there was only one customer at the counter, and yet no one helped me for about 7 minutes which is why I witnessed this interaction. The woman was trying to tell the pharmacist she had not yet picked up a certain prescription, and the pharmacist was looking at his computer and insisting that she had already picked it up. He was EXTREMELY patronizing. Facial expressions, tone of voice… everything. He told her she needed to “go home and read the labels on her medications.” This went on for about about 7 minutes. Finally, he went back and found the prescription she was asking for, which apparently had been mixed up by one of the other employees. Without saying a word to the woman he had just been arguing with for 7 minutes, he angrily called the name of the employee who had apparently made the mix up and let him know he had made the mistake. Again, body language and tone of voice very patronizing and condescending. HE DIDN’T EVEN APOLOGIZE to this customer he had argued with!? Why didn’t he check the medication right when she said she hadn’t gotten it yet?! As the manager, he should have at least apologized for the mistake and furthermore for his own behavior towards her!! I also have to mention that this customer was a woman of color, wearing a head covering and based on her accent was obviously an immigrant. I can’t help but think that if it had been me - a white American man - in her place, I would not have had been argued with for so long and definitely would not have been talked to in such a condescending manner. I was honestly shocked. And when I politely told him I thought he owed her an apology, he angrily replied that it was his employee who messed up and not him. Again… just poor leadership. You don’t throw your team under the bus in front of clientele. So unprofessional and frankly just emotionally disturbing. Maybe this pharmacist is just rude to everyone indiscriminately … but it felt like I was witnessing xenophobic, racist misogyny."
"Pharmacist is a bit standoffish unable to discuss medications comfortably, she seems to talk down to us as if we're interfering with her real duties and let you know that she is in control of your medication. Other employees are great and very helpful always go out of their way to help"
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