Kroger Pharmacy 800 Monroe Street, Nashville, TN 37208

"If I could give zero stars, I would. We have to use Kroger because my insurance requires it. This is the WORST pharmacy in history. No joke. They do not answer the phone, ever. They take forever to fill a prescription, when they have the medication. They do not contact you or the dr office if there is an issue, and reminder, they don't answer the phone so you can never get anything resolved. Terrible, just terrible."

"NEVER ANSWER PHONES!!!! COULDN'T BE WORSE. DON'T WASTE YOUR TIME."

"Please, save your time and energy and avoid this pharmacy at all costs. I drove 25 mins to pick up my prescription on my lunch break, and arrived at the pharmacy at 12:30 pm. My prescription was supposedly ready “today, no later than 11:11 AM.” Not only had my prescription yet to be filled, but when asked by the tech when she would be able to have it ready, the pharmacist replied 30 minutes, but “don’t come back before lunch. we go to lunch at 1pm.” I expressed that I was also on my lunch break and needed my medication prior to going back to work. The pharmacist IGNORED ME AND WALKED AWAY. The only blessing here is that she is a pharmacist and not a physician, as she clearly does not take the needs of her “patients” into account whatsoever."

"What is wrong with this place?!?! Scripts are sent to a pharmacy and should be automatically filled. Why is it I have to call EVERY SINGLE TIME to remind this incompetent staff that I have a script waiting?! How many doses of my meds have been missed because of them I’ll never be able to count. Do better."

"This really is the worst pharmacy in Nashville. Don't even bother. If I could give zero stars I would. Horrible customer service. You can't get anyone on the phone. They don't return voice mails. They tell you a prescription will be filled in an hour, but when you come back it's nowhere in the system. This happens repeatedly! I send refills online and ask for soonest available and they can't make it happen. When you call, they put you on hold without acknowledging the phone call. Expect to hold for about 10 minutes and then they'll hang up on you. Don't even ask them to transfer a prescription from another Kroger Pharmacy."