Uptown Dental Group

"If I can do Zero stars I would don’t go here for braces"

"This place is awful. The destists are pretty good but the ladies in the front are borderline demented. I have had nothing but problems, from them telling me incorrect prices/procedures, to downright billing me for nothing. Send me to collections over a 'glitch' in their system. I got a lot of work done there and it's incomplete and Ill fitting. I wish I never stepped foot into this office and did my research first."

"Waited more than three hours 2 of the 3 times I visited this dentist. We took the same set of X-rays twice. After confirming a common procedure that required authorization from my insurance I learned they didn’t submit the authorization until 3 weeks after the second visit. This was confirmed by my insurance rep. The office staff can usually help expedite pre-authorizations and appeals, in this case the office staff refused to help expedite the authorization despite communicating that I was in a lot of physical pain. The dentist said authorization takes 30 days but when speaking to my insurance rep they said authorization takes 7-10 days. In short, Erica was behind this horrific experience that led to my insurance being charged multiple times with no procedure performed. In addition she asked me for payment on a procedure that I confirmed would be 100% covered by my insurance. I left this dentist and learned they wanted to perform unnecessary procedures and that the billing side of things described by Erica was entirely incorrect and more costly than it needed to be. Erica was rude, unhelpful, and completely misinformed. Avoid at all costs!"

"I was terrified to find out that my front tooth was shaved off without my knowledge. I was told that it was necessary to remove a growing cavity, but that made no sense. I was also completely overcharged for basic cleaning and one filling. Upset at the charges and at the fact that my front tooth was shorter than the rest, I paid and left for good. Then six moths later I get another bill in the mail for charges I never agreed to and now I am in collections because I refuse to pay for a treatment never received."

"Do not take your kid here for braces. They will nickel and dime you till blue in the face. I took my son here for his braces 3 years ago. My initial charge was somewhere in the range of 5k. I agreed to pay this amount because they assured me this included everything. However, they failed to mention the Co payment everytime my son needed to go in to tighten his braces. Also, they extended my son's time he needed to keep his braces and they are charging me $70 for every visit each month. My son missed 2 months due to a surgery and this crappie places still charge me $140 for those 2 months. The attendant told me that's just the way it is everywhere. It is not. I took my other son to Whittier dental and it is a one time charge. I think after it is all said and done I will be in for about 7k for my son's braces. Take your kid anywhere but here."